Desktop Support Analyst

We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 5-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity
• Resolve help desk tickets via phone, email, and in-person support
• Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive
• Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory
• Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors
• Support onboarding and offboarding including account setup and device preparation
• Maintain asset inventories, equipment logs, and ensure security and patching standards
• Provide user training and clear technical communication to non-technical staff
• Contribute to documentation, user guides, and continuous improvement initiatives
• Assist with IT projects such as software upgrades, device rollouts, and data transitions
• Travel to multiple Edmonton and Northern region sites to provide onsite support

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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