Field Service Sr Engineer

Field Service Sr Engineer

Join to apply for the Field Service Sr Engineer role at Dover Fueling Solutions.

Job Requisition ID : 64213

Department : Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel‑dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock‑management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Key Responsibilities

• Technical Subject Matter Expert : Knowledge of hardware / software integration and site architecture.
• Advanced troubleshooting : deep‑dive diagnostics using logs, debugging tools, network traces, profilers, or source code.
• Escalation point and liaison for complex customer escalations – L1 / L2 Customer Support, Product Management, and Engineering.
• Develop technical scopes of work and time allocations for work specified.
• Knowledge creation : write internal documentation and playbooks, conduct training for L1 / L2 support teams.
• Configure and stage equipment for industry tradeshows.
• Provide design recommendations for serviceability and usability based on technical experience.
• Provide internal and external onsite training for product installation, operation, and support.
• Investigate escalated field issues : initiate site visits, troubleshoot and document technical issues, capture and analyze log data, and execute resolution recommendations from Engineering.
• Primary support resource for New Product Development and Sustaining Efforts.
• Active member of NPD core team.
• Collaborate with Engineering team to understand new product dependencies and system integration requirements.
• Create and execute beta test plans used during field validation.
• Oversee the installation of beta test products at customer site locations.
• Provide required updates and reports on product performance, and convey performance issues to Engineering and Product Management.
• Prepare and distribute field validation completion reports, summarize findings, and provide recommendations regarding production enablement readiness.
• Customer Lab Support Resource : Assist with customer lab setup, distribute updated software to established customer labs, provide assistance as needed, and collaborate with commercial team to ensure customer simulators are configured correctly.
• Documentation Creation : develop technical scope of work documentation for field service activity, create Knowledge Base Articles (KBAs) for support teams, document field visits and distribute as requested.

Qualification Requirements

Behavioral Requirements

Work Arrangement : Remote

Bonus Eligible : This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education / training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits : Our total rewards package for eligible team members also includes : a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, 13 paid holidays / floating holidays per calendar year, paid vacation days, and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Locations : The position may be located in the following regions : Americas – Canada (Alberta : Bonnyville, Calgary, Edmonton, Edson, Grand Prairie, Lloydminster, Peace River, Red Deer), British Columbia (Surrey, Vancouver), New Brunswick (Moncton, Saint John), Ontario (Brantford, Brighton, Mississauga, Toronto, Waterloo), Quebec (Lachine, Montreal, Vaudreuil‑Dorion), and Saskatchewan (Estevan).

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Automation Machinery Manufacturing

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