Manager, Counselling Services

Overview

Term : 2 years

Reporting to the Associate Director, Counselling Services (AD), the position of Manager, Counselling Services (MCS) encompasses supervisory responsibilities of a multidisciplinary team of approximately 10 members each, along with administrative and clinical responsibilities for the department which assists in enabling Campus Wellness to accelerate its journey to achieving wellness for all.

This position will help lead their team to use inclusive, integrative, anti-racist, anti-oppressive, and trauma-informed approaches in all aspects of client-care and employee management, centering employee safety and engagement alongside client-centeredness. The services provided by the Counselling team focus on campus community mental health, psychological wellness, and safety at the University of Waterloo (UW). This is vital for the personal and academic success of UW’s members. The Manager, Counselling Services will employ a participatory style of leadership to fortify a culture of caring and achieve cohesion within their team and in all interactions across Campus Wellness. They are pivotal in working with their teams to create a transformative, future-ready service in a world changed by a racial reckoning, a mental health awakening, and a global pandemic.

The incumbent will work closely with other members of the department leadership team to ensure programs offered to students are contributing to the vibrant student experience and the wellness of our campus community. This position is responsible for effectively managing staff, policies, processes, and programs involved in the provision of counselling services.

The MCS performs their duties conscientiously and responsibly, adheres to high personal standards of behaviour with students, colleagues, members of the University community and clients of the University, community colleagues and resources, and in a manner consistent with the ethics and responsibilities of their own profession.

Responsibilities

Multidisciplinary Team Management and Coaching

The MCS provides leadership in the development and facilitation of multidisciplinary service delivery teams who provide mental health treatment & services on campus. They demonstrate skill in the following areas :

• Meeting individually with team members for monthly supervision with an emphasis on clinical consultation, case file reviews, and professional growth & development
• Managing and coaching an allocation of clinical staff, providing a supportive environment that encourages productivity, staff success, as well as efficient and healthy workload management
• Engaging in effective & equitable recruitmentselectionproceduresandstandards
• Focusing team effectiveness on University of Waterloo goals, and Counselling Services’ values of Community, Care and Growth
• Overseeing the professional training and development of team members, including an emphasis on counsellor development through the career path.
• Leading with a collaborative, relationship based, growth mindset
• Facilitating staff annual performance appraisals and addresses performance management needs of staff

Relationships / Partnerships

Cultivating and stewarding strong working relationships and partnerships, including :

Clinical Responsibilities :

Coordination of Specific Responsibilities : Each MCS oversees the coordination of and is responsible for one or more areas of Counselling Services. These coordination responsibilities for this manager include :

Qualifications