In response to the continued growth of our business, we are looking for a Customer Service Representative to serve the Toronto / North York area.
The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.
What a typical day might look like :
- Morning meeting to review client agenda and product knowledge
- Receive additional training in retail compliance, marketing & sales strategy plus customer service
- Attend local event or assist field campaign team to promote client’s products, brands and services
- Maintain business relationships with venues and retailers
- Networking and conference calls
- Report and evaluate event & field marketing campaign data
Responsibilities :
- Attend and participate in the live, promotional marketing campaigns to increase brand awareness and close sales of client products
- Deliver interesting and exciting product presentations and outline key product benefits to consumers with the goal of increasing product awareness and driving sales on behalf of brands represented
- Provide an exceptional face-to-face experience to all customers and clients
- Provide product and customer service support with the goal of informing customers and making sales of featured products
- Responsible for product branding, advertising, and promotion
- Work with on-site customer service management team to deal with media relations, business communications, success stories
Qualifications :
- 1 year of account management / customer service / sales / retail experience
- Must be able to follow directions and work as a team
- Computer skills to include word processing, spreadsheet, email and internet usage
- Superior organizational skills - able to manage multiple priorities simultaneously
- Must have strong oral communication skills
- Regular access to a vehicle is mandatory
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