IT Technician L1/L2 [#4894]

Alteo is looking for a Level 1 and 2 IT Technician for a contract position based in Laval. Three-month contract with the possibility of permanent employment. 100% on-site.

Responsibilities:

• Install, configure, and maintain workstations, printers, peripherals, mobile devices, and software
• Provide technical support to users (on-site and remotely)
• Train and assist users with internal IT tools
• Manage IT equipment inventory and stock
• Diagnose and resolve hardware or software failures
• Ensure operating systems and software are up to date
• Manage user accounts and access rights (Active Directory, O365, etc.)
• Apply internal IT management procedures
• Contribute to the deployment and maintenance of security rules (updates, Intune deployment, etc.)
• Participate in the evolution of IT support automation using Microsoft Intune and Microsoft Entra

Profile:

• DEC in IT or equivalent
• 5+ years of experience in a similar position
• Proficiency in office environments (Microsoft 365 and Windows 10 & 11)
• Proficiency in managing iPhone, iPad, and Android devices
• Basic knowledge of networking
• Proficiency in remote support tools, primarily Intune
• Knowledge of cybersecurity (an asset)
• Bilingualism in spoken and written English, as the position involves working with English-speaking suppliers and customers
• Excellent teamwork skills and a positive attitude
• Autonomy, resourcefulness, and proactivity
• Responsibility and attention to detail
• Excellent interpersonal, leadership, and communication skills, both verbal and written