Business Analyst (ID#4868)

New Value Solutions, a national IT consulting company, is seeking an Infrastructure Business Analyst, with relevant technical, communication, planning, delivery, and leadership skills to provide analysis and support on project activities including network infrastructure assessments, requirements gathering, vendor interactions, documentation, testing, and implementation planning. The successful candidate will play a key role in analyzing, planning, and executing the transition of voice services to managed service for a variety of ‘Voice Program’ sites. This project is pivotal in mitigating risks associated with outdated phone and voicemail systems, ensuring the continuity of services, and supporting the organization's growth.

Responsibilities :

• Gap analysis and support for mitigation planning - the proactive identification of requirements that may not be fulfilled. completely and framing new options for Executive consumption
• Document current state, identifying critical issues related to obsolete hardware and software, support defining future state and determine the activities required to move from current to the future state for a set or processes and / or business and technical requirements.
• Collaborate with stakeholders to gather detailed requirements for transitioning outdated phone and voicemail systems to managed services.
• Translate conceptual requirements into functional requirements in a clear manner that is comprehensible to Voice Architects and the project team.
• Validating requirements by developing test cases and providing traceability to requirements .
• Create process models, specifications, diagrams, and charts to provide direction to technical subject matter experts and teams
• Assess current capacity limitations of the phone and voicemail. system and plan for accommodating new users, particularly for new facilities.
• Evaluate risks associated with voicemail and phone system failures, prioritizing critical clinical and business operations at risk.
• Analyze integration points within the voice system, ensuring a seamless transition to managed services with maintained dependencies.
• Collaborate with network infrastructure teams to assess and document the current state, identifying remediation requirements for a robust network.
• Interface with vendors to gather information on end-of-support status and engage with managed service providers for project alignment.
• Create detailed documentation for the migration and transition plan, including timelines, dependencies, and milestones.
• Develop Day Two support documentation for Tier 1 to Tier 4 support processes.
• Coordinate and support in-depth testing, including end-user reviews, for modified and new processes.
• Support the development of user manuals and training materials to facilitate a smooth transition for end-users.
• Develop a comprehensive plan for decommissioning obsolete voicemail and phone systems in compliance with organizational policies.
• Support the development of a communication plan to keep stakeholders informed of progress, risks, and changes in the project timeline.

Preference will be given to candidates who have the following :

Requirements :

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID# 4868

The hourly rate range for this position is $70 - $95, with the final rate based on consultant experience and fit for the role.