Receptionist

Job Number : J0724-0071 Job Type : Full Time Job Category : Administrative Support Location : Montreal, Quebec Salary : Open

Receptionist

Job Title : Receptionist

Location : Downtown, Montreal, QC

Industry : Luxury Goods

Schedule : Tuesday-Saturday, 10AM-6PM

Open since 1978, our client is a watch and jewelry store located in the heart of downtown Montreal. They carry over 30 high-end brands, create jewelry and engagement rings and offer servicing & repair for both watches and jewelry.

They are dedicated to offering the best customer service possible.

Their premises has been completely renovated and a larger expansion is ongoing, offering a beautiful new work environment.

They are a family-run business with a close-knit team, seeking a poised and professional Receptionist to join them.

Position summary :

As the first point of contact for our prestigious clientele, you will play a crucial role in creating a lasting impression and ensuring a seamless experience for all who enter our boutique.

If you have a passion for luxury and a commitment to delivering exceptional customer service, we invite you to join our team.

Key Responsibilities :

1. Welcome and Greet Clients :

• Extend a warm and hospitable welcome to all clients as they enter the boutique.
• Ensure clients are promptly attended to and made to feel valued.

2. Answer Inquiries :

• Field and transfer phone calls to correct sales associate or department. When required, take detailed note of any messages, and distribute them in a timely manner.
• Provide accurate and detailed information about the boutique's offerings to callers.

4. Maintain Boutique Appearance :

• Ensure the boutique's reception area is immaculate, well-lit, and aesthetically pleasing.
• Oversee floral arrangements and decorations to enhance the boutique's ambiance.

5. Client Assistance :

• Ensure every client is attended to by a sales associate.
• Assist any waiting clients by offering them a seat and a beverage or by guiding them to the area / brand requested.

6. Administrative Duties :

• Handle administrative tasks such as data entry, filing, and managing incoming and outgoing mail.
• Assist in inventory management and merchandising as needed.

7. Coordinate with Boutique Staff :

• Collaborate with sales and service associates to ensure a smooth client experience.
• Communicate client preferences and special requests to the relevant staff members.
• Co-ordinate with sales associates on appointment management and scheduling.

8. Maintain Client Privacy :

• Uphold strict confidentiality and discretion regarding client information and transactions.
• Adhere to all privacy and security protocols.

Qualifications :

• High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
• Previous experience in a luxury retail or boutique setting is preferred.
• Exceptional interpersonal and communication skills with a polished and professional demeanor.
• Strong organizational skills with an attention to detail.
• Proficiency in using computer systems, including point-of-sale software and scheduling applications.
• Ability to remain calm under pressure and handle challenging client situations with tact and diplomacy.
Job Type :
• Full-time
• Full-time
• Tuesday to Saturday.
Benefits :
• Dental care
• Dental care
• Extended health care
• RRSP match
• Vision care

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