Parts Coordinator

Overview

The Parts Coordinator is responsible for supporting Dealers with aftermarket parts inquiries and sales, including processing parts orders and Incident Report (IR) requests. This role works closely with internal departments, suppliers, and Dealers to ensure accurate quoting, timely order fulfillment, and consistent communication, contributing to a high-quality customer experience.

Key Responsibilities

• Obtain required information from Dealers to prepare accurate parts quotes.
• Coordinate with internal departments and suppliers on pricing, availability, and lead times for non-standard parts requests.
• Ensure timely and professional responses to internal and external customer inquiries.
• Verify dealer status and credit approval prior to quote issuance and order processing.
• Process parts orders from approved quotes, dealer purchase orders, and Incident Report documentation, ensuring all information is complete and accurate.
• Schedule parts orders and maintain order status using the Heijunka Board.
• Follow up with Purchasing to confirm parts availability and delivery timelines.
• Coordinate with Shipping to ensure orders are shipped as scheduled and communicate any changes to Dealers.
• Prepare and issue non-warranty RGA documentation as required.
• Maintain accurate records and follow established procedures in compliance with ISO quality standards.
• Prepare standard weekly and monthly sales reports for the Director of Sales, as required.
• Identify training needs within the role and discuss opportunities with the Field Service & Parts Supervisor.
• Participate in training programs and continuous improvement initiatives.
• Perform other duties as assigned.

Health & Safety Responsibilities

Knowledge, Skills & Abilities

Education Requirements

Why You’ll Love Working Here

Our Values

At Hörmann, our core values guide how we work and grow together :

We are proud to foster a culture of Diversity, Equity, Inclusion, and Belonging, where every team member is encouraged to bring their authentic self to work.

About Hörmann

Hörmann is a global leader in access solutions serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we are focused on building something exceptional — together. If you’re passionate about delivering outstanding service, solving technical challenges, and supporting innovative products, we’d love to hear from you.

Ready to Make an Impact?

Bring your customer-focused mindset, strong communication skills, and attention to detail to a company that values innovation, collaboration, and growth. Apply today and help shape the future of Hörmann across North America.

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