Service Representative, Group Benefits

Join to apply for the Service Representative, Group Benefits role at Desjardins .

As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients.

Working in the Business Development team, you are called to keep up to date with our newest products and services through multiple departments and channels, all while building and maintaining business relationships with your advisors and clients.

You are asked to review, understand, and answer complex requests and help promote our offering based on client needs and the team’s business objectives.

You work with clients with diverse needs and significant development potential for your sector. You analyze member / client needs and develop and implement personalized solutions. Interpersonal savvy is therefore essential. Your work and initiatives require extensive knowledge of your line of business.

Responsibilities

• Establish and maintain business relationships with assigned advisors and clients, through calls and emails
• Be the 411 / 911 for employers by helping answer their questions and investigate dissatisfactions
• Work with multiple departments to ensure a seamless experience for clients and advisors
• Collect, compile and analyze data. Prepare reports and recommendations
• Review documents, implement new sales and track work accordingly
• Stay on top of the latest standards, products, and services in your field

Temporary position for 12 months.

Benefits

Qualifications

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

We have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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