Supervisor, Property Administration Support

Supervisor, Property Administration Support

Join to apply for the Supervisor, Property Administration Support role at QuadReal Property Group

Supervisor, Property Administration Support

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Join to apply for the Supervisor, Property Administration Support role at QuadReal Property Group

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal : Excellence lives here.

www.quadreal.com

Role Description

Reporting to the Sr, National Manager, Lease Administration and Property Management Support, the role of the Supervisor, Property Administration Support is to add value to Finance and Real Estate Services staff and clients by supporting the development of excellence in property administrators through training, process development and supervision of finance and operational priorities. This role supports the property administration team by assisting to develop high level administrative skills.

This is a significant role that will provide QuadReal with assurances that the property administration group is a knowledgeable, high-quality group that is functioning with appropriate levels of leadership, support, and controls. This role also supports and allows for sustainable growth of the business.

Note : This role involves occasional travel to site offices and other cities for project work.

Responsibilities

• Work one-on-one with new staff members to orient and train them on property administration business processes at QuadReal.
• Provide training and frontline support on software platforms used by Property Administrators, including Microsoft 365, Yardi, QuadReal Access, Workday, SharePoint team sites, and collaboration tools.
• Educate property administration staff on how to work efficiently using QuadReal tools.
• Provide guidance and support to ensure staff meet monthly, quarterly, and annual deadlines as set out by management.
• Deliver training and support to ensure staff operate in accordance with ARM, internal controls, processes, procedures, and organizational business rules.
• Demonstrate work practices that ensure property administration tasks are presented professionally and are free of material misstatements or errors.
• Assist property administration staff in understanding and complying with tenant lease obligations.
• Encourage positive communication and interpersonal interactions to ensure property administration delivers exceptional customer service.
• Support continuous improvement of processes and procedures to enhance work efficiency, uphold corporate standards, integrate staff from diverse backgrounds, and respond effectively to tenants and team members.
• Plan, prioritize, and organize logistics for new staff onboarding, group training activities, one-on-one sessions, weekly meetings, seminars, conferences, and other special events as appropriate.
• Coordinate and prepare focused training agendas based on input from expert users, end users, stakeholders, and management.
• Establish and maintain nationally focused business process materials and job aids, ensuring regional or portfolio differences are clearly outlined and documented, while aligning to national standards whenever possible.
• Manage the change process for the Property Administration document library, overseeing the lifecycle of business processes from creation to retirement.
• Conduct site visits to review implementation of QuadReal business processes and provide positive, supportive training where knowledge gaps are identified, while remaining sensitive to site-specific considerations.
• Participate as an active member of project teams responsible for onboarding properties, staff, and technology, as well as planning specific training and other initiatives.
• Provide support and input as a contributing member of organizational project teams.

Experience And Qualifications

Other Skills

Relationship Skills

Organizational And Multi-Tasking Skills

Note to Recruiters : QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following : Job posting #, your name and your preferred method of contact.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Management

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