Bilingual Customer Service & Logistics Manager

Mier Recruitment is hiring!

Job Title : Bilingual Customer Service & Logistics Manager

Location : Peel Region, ON

Job Type : Permanent

Salary : Up to $, / year

Work Model : In Office

Our client in Peel Region, ON is actively looking for a Bilingual Customer Service & Logistics Manager to join their team. Role Overview

The Customer Service & Logistics Manager is responsible for overseeing the end-to-end customer experience while leading logistics, fulfillment, and service coordination functions. This role provides both strategic direction and hands-on leadership across Customer Service / Inside Sales, Warehouse, and Technical Services teams—bringing structure, ensuring seamless order flow, and upholding high service standards throughout the organization.

While this position does not handle day-to-day order entry, it requires deep engagement with existing workflows to identify gaps, streamline processes, and drive continuous improvement. The mandate is to standardize operations, improve data accuracy, strengthen adoption of Microsoft CRM and ERP systems, and enhance cross-functional coordination between the customer call centre, order intake, parts sales, logistics, scheduling, and technical service teams.

A key focus of this role is strengthening alignment between Customer Support functions (Call Centre, Order Administration, Warehouse, Technical Service, and Spare Parts) and the Sales and Operations teams. This is a senior, hands-on leadership position that blends strategic planning with practical execution.

Leadership Profile

You are a bilingual (English / French), systems-oriented, hands-on operations leader who thrives in complex, specialist environments. You bring experience leading customer service and order management teams within a materials distribution or similar operational setting, along with a proven track record of building structure, improving processes, and driving operational discipline beyond day-to-day supervision.

Technically adept, you are comfortable working deeply within Microsoft CRM and ERP platforms and confident leading change within long-tenured teams. You build trust through clarity, accountability, and collaboration, aligning cross-functional teams to improve performance and deliver a consistent, high-quality customer experience.

Customer Service & Inside Sales Leadership

• Lead the Customer Support teams, ensuring timely, accurate, and professional customer support.
• Oversee order management, inquiries, issue resolution, and escalations from initial contact through fulfillment.
• Oversee high-volume order management operations and strengthen consistency in order closure, data accuracy, and system usage.
• Manage key customer relationships and ensure consistent communication and follow-up.
• Monitor customer feedback, service performance, and satisfaction metrics.
• Transform sales data into actionable insights that support sustained revenue growth.
• Support sales efforts through pricing coordination, order accuracy, and customer insights.

Logistics, Fulfillment & Warehouse Oversight

Technical Services Coordination

Systems, Reporting & Data Integrity

Qualifications & Experience

Key Skills & Competencies

If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.