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Customer Service / Tech Support Rep – Tech Products (Remote)
Customer Service / Tech Support Rep – Tech Products (Remote)Concentrix • Cambridge, Region of Waterloo, CA
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Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix • Cambridge, Region of Waterloo, CA
8 days ago
Job type
  • Full-time
  • Remote
Job description

Employer Industry : Technology Support Services

Why consider this job opportunity :

  • Base salary of $19.50 / hr, plus performance-based incentives
  • Opportunity for career advancement and personal development within a supportive environment
  • Work-from-home convenience with flexible scheduling based on performance
  • Participation in health and wellness programs and employee assistance offerings
  • Access to mentorship programs and networking opportunities within diverse groups
  • Paid training and lucrative employee referral bonus opportunities

What to Expect (Job Responsibilities) :

  • Provide exceptional customer service and technical support for client products and services
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Utilize a call flow guide to provide inbound customer support
  • Maintain broad knowledge of client products, including smartphones, tablets, and computers
  • What is Required (Qualifications) :

  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Strong focus on building customer relationships and explaining technology
  • Ability to work from a quiet, distraction-free environment
  • Proficiency in multi-tasking with strong problem-solving skills
  • How to Stand Out (Preferred Qualifications) :

  • Familiarity with iOS and / or MacOS or comparable technology
  • Strong computer navigation skills and knowledge of PC usage
  • Eagerness to learn new technologies
  • Availability to work during varied hours of operation based on performance
  • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

    #J-18808-Ljbffr

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    Customer Service Tech Support Rep Tech Products Remote • Cambridge, Region of Waterloo, CA

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