Employer Industry : Technology Support Services
Why consider this job opportunity :
- Base salary of $19.50 / hr, plus performance-based incentives
- Opportunity for career advancement and personal development within a supportive environment
- Work-from-home convenience with flexible scheduling based on performance
- Participation in health and wellness programs and employee assistance offerings
- Access to mentorship programs and networking opportunities within diverse groups
- Paid training and lucrative employee referral bonus opportunities
What to Expect (Job Responsibilities) :
Provide exceptional customer service and technical support for client products and servicesResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesUtilize a call flow guide to provide inbound customer supportMaintain broad knowledge of client products, including smartphones, tablets, and computersWhat is Required (Qualifications) :
Minimum of 1 year of customer service experienceHigh school diploma or GEDStrong focus on building customer relationships and explaining technologyAbility to work from a quiet, distraction-free environmentProficiency in multi-tasking with strong problem-solving skillsHow to Stand Out (Preferred Qualifications) :
Familiarity with iOS and / or MacOS or comparable technologyStrong computer navigation skills and knowledge of PC usageEagerness to learn new technologiesAvailability to work during varied hours of operation based on performanceWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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