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Sales Manager Software Solutions

Sales Manager Software Solutions

IMDEXOntario, Canada
1 day ago
Job type
  • Full-time
Job description

SALES MANAGER – Software Solutions

The purpose of this role is to drive the sales efforts for our geological software solutions, including offerings from our industry-leading partner Datarock by leveraging expertise and energy to foster growth and ensure customer success. This position reports directly to the General Manager, North & Central America and maintains a collaborative reporting relationship with the Global Commercial Officer – Software Solutions. The Sales Manager will be instrumental in driving the growth and expansion of our company’s presence within the mining industry. This role involves identifying potential clients, building strong relationships, and promoting the adoption of our software and Datarock’s complete offering including the core photography platform and consulting expertise from the Applied Science team. This role is full-time, North America based position, requiring some travel to various mining sites and industry conferences.

ACCOUNTABILITIES & EXPECTED OUTCOMES

  • Support the development and execution of the company’s sales plan to achieve sales targets and expand our customer base.
  • With the support of the regional management team, discover new opportunities for IMDEX’s Software solutions and Datarock offerings and work with the customer to explore and build a business case for investment in IMDEX’s and Leading Partners solutions.
  • Understand customer needs and requirements and demonstrate how our software and Datarock’s platform and solutions addresses those needs.
  • Actively liaise with the Datarock technical specialists and delivery teams to ensure that the sales process is streamlined and effective.
  • Coordinate with delivery teams to ensure timelines and deliverables align with client expectations, optimizing customer satisfaction and repeat business.
  • Build and maintain strong, long-lasting relationships with clients in the mining sector. Develop and implement regional relationship management plans for complex existing customer accounts.
  • Collaborate with our engineering and product teams to ensure customer feedback is being utilised for continuous improvement.
  • Represent our company and Datarock at industry events and conferences, promoting our Geological software solutions.
  • Prepare sales reports and analyses to track sales performance and inform future strategy.
  • Develop and manage customer relationships of regular accounts in the region for Software Solutions.
  • Coordinate with the marketing team to develop industry-specific promotional materials and Software Campaigns for NAM.
  • Maintain and develop the customer pipeline and monitor activity and reporting using technology in accordance with the pipeline recognition rules and maintain activity within IMDEX’s Salesforce CRM solution.

LEADERSHIP AND PEOPLE

  • Regularly challenges peers or superiors when the situation arises. Discusses the consequences of unacceptable behaviour and offers alternative solutions.
  • Delivers on promises. Takes accountability when things go wrong and looks for ways to improve.
  • Calls out poor behaviour when they see it at all levels of the organisation in a respectful and constructive way.
  • Builds partnerships and works collaboratively with others to meet shared objectives.
  • Listens actively and demonstrates the ability to separate the person from the problem, so bringing objectivity to the situation.
  • Seeks and provides regular feedback to learn and grow.
  • Engaged in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all staff that impact their decisions.
  • Speak Up with confidence and respect displaying courage to deal with difficult situations, issues or behaviours.
  • Although opinions may differ, offers the opportunity for open dialogue.
  • Holds self and others accountable to meet commitments and deliver results even under tough circumstances.
  • Proactively identifies potential setbacks and obstacles and works through them effectively to achieve the desired result on time.
  • Treats every work colleague, customer, and supplier with respect.
  • Proactively seeks out opportunities for collaboration within and across teams to achieve shared outcomes.
  • HEALTH, SAFETY AND ENVIRONMENT

  • Take reasonable care of self and others in the workplace and comply with the relevant legislative requirements and Imdex QHSE management system policies and procedures.
  • Wear, use and maintain the provided personal protective equipment and report any unsafe practices or conditions which come to your attention; and
  • Report Hazards and incidents in line with company policies.
  • Actively participate in Safety meetings.
  • Raise Quality Alerts in line with company policies.
  • Take reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.
  • RISK AND COMPLIANCE

  • Contributes to the identification of risks and compliance requirements relevant to own scope of work.
  • Applies risk management and regulatory compliance processes to own scope of work.
  • Leads by example to promote positive risk and compliance behaviours within own scope of work.
  • Complies with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.
  • Reports potential non-compliance or misconduct through appropriate channels.
  • Challenges behaviours that do not align with the IMDEX Code of Conduct.
  • QUALIFICATIONS, SKILLS & EXPERIENCE

    Essential

  • Minimum 5 years’ experience in Sales Management, preferably within the technology or mining sector.
  • A university degree in either Geoscience or a relevant technical discipline.
  • Strong networking and business development skills within the market served.
  • Able to work on your own initiative to develop client engagements delivering value, extending IMDEX’s solution deployment.
  • Strong commercial awareness : Supports the budgeting and forecasting processes within IMDEX and takes corrective action to ensure performance targets are met.
  • Strong negotiating skills : Negotiates high value or complex business arrangements with customers or suppliers of a long-term nature.
  • Skilled and experienced with operating at a senior level within our target client base, aligning client business needs with IMDEX technology solutions.
  • Proficiency in understanding and presenting complex technical products.
  • Comfortable in addressing the technical detail required to ensure success in implementation or support engagements.
  • Strong client management skills.
  • Strong communication skills in all forms - written, oral, email, presentation.
  • Customer focused : Strives to deliver long-term sustainable customer satisfaction and puts strategies and processes in place to meet customer needs.
  • Ability to travel for client meetings, site visits, and industry events.
  • Desirable

  • Experience in selling AI or machine learning software products is highly desirable.
  • Account management with Resource Industry solutions and the business processes associated with the industries served by IMDEX and likely to have worked for a Mining Technology solutions provider, Resource Exploration, Resource Exploration, Resource Mining or technology consultancy.