Manager, Technical Services

Drive innovation within a leading Canadian real estate company! Totem has partnered with a major developer to find a Lead Systems Analyst to streamline their property management technology.

About the Company

This dynamic and innovative real estate company is seeking a highly motivated individual to fill this multifaceted role. If you enjoy a fast-paced environment where you can apply your technical expertise and directly impact the company's success, this is a fantastic opportunity.

About the Role: Manager, Technical Services

This position plays a crucial role in supporting the Property Management team. You'll take the lead in designing, configuring, integrating, and implementing various property management systems essential to the company's operations.

Key Responsibilities:

• Oversee the design, integration, programming, and implementation of core property management systems (PMS), covering areas like CRM, leasing, payments, reputation management, resident experience, security, and more.
• Act as the primary liaison with technology vendors, managing project timelines and ensuring successful collaboration.
• Analyze, test, and deploy upgrades to third-party applications within established schedules.
• Proactively review construction drawings to align evolving property management needs with planned technical infrastructure.
• Troubleshoot and resolve data inconsistencies or errors across integrated PMS systems.
• Manage the setup of newly acquired properties within the company's primary PMS software, including unit setup, rent configuration, and more.
• Maintain system policies, security protocols, and overall software functionality.
• Onboard new users, troubleshoot technical PMS issues, and provide necessary travel for on-site support as needed.
• Contribute to the IT/AV setup of property model suites.
• Perform administrative tasks within various PMS systems and ensure accurate reporting through data validation.
• Provide training on systems and develop clear training documentation.
• Lead the setup and data transfer of new properties into the company's chosen PMS systems.
• Assist with on-site technical setups, including phone systems, internet, and other essential technologies.
• Collaborate with leadership to procure necessary equipment for new team members.
• Facilitate the onboarding of new hires with software logins and email setup.
• Create and distribute a regular newsletter with technical tips for employees.
• Manage a system for tracking service tickets and requests.

Qualifications and Experiences:

• Minimum of 5 years of experience administering a core PMS system, ideally with a strong focus on Yardi Voyager.
• 3+ years of experience as a Business Analyst supporting software implementations, development, and database administration.
• Strong communication skills (both written and verbal) for effective collaboration with senior management, team members, and vendors.
• Proven ability to analyze financial data and prepare reports aligning with accounting and budgeting principles.
• At least one year of experience with SQL, including complex joins and conditional statements.
• Knowledge of GAAP accounting principles is beneficial in mitigating potential errors.

Intrigued by this position and think you might be a good fit? Contact Tim Dunn at to explore further.
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