Business Analyst - SeniorCleo Consulting • ON, Canada
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Business Analyst - Senior
Cleo Consulting • ON, Canada
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionThe Infrastructure Business Analyst (IBA) supports internal IT infrastructure projects and initiatives by bridging business needs with technical delivery. This role is responsible for gathering and evaluating business requirements, coordinating change activities, maintaining accurate records and reports, and ensuring governance through ITSM processes. The IBA works closely with infrastructure, operations, security, and service management teams to manage risks, communicate changes, and support successful delivery of infrastructure initiatives. Business Analysis & Requirements Management Translate business needs into clear functional and non-functional requirements for infrastructure teams Support solution design discussions by providing business context and impact analysis Project & Initiative Support Assist project managers and technical leads with scope definition, milestones, dependencies, and deliverables Identify and track issues, risks, assumptions, and dependencies; escalate where required Track financials and project spend Change & ITSM Management Ensure all changes follow established change management and governance processes Attend Change Advisory Board (CAB) meetings to present, clarify, and seek approval for infrastructure changes Coordinate pre- and post-change activities, including stakeholder communications and validations Reporting & Documentation Maintain accurate project documentation, records, and audit artifacts Track KPIs, SLAs, change success rates, and operational metrics as required Communication & Stakeholder Management Act as a central point of coordination between infrastructure teams, service management, and business stakeholders Communicate planned changes, incidents, risks, and impacts clearly and proactively Support incident, problem, and post-implementation review activities when required Risk & Compliance Ensure compliance with internal policies, security standards, and regulatory requirements Support audits and governance reviews by providing documentation and evidence Proven experience as a Business Analyst in IT infrastructure, operations, or service management environments Strong understanding of IT infrastructure concepts (servers, networks, cloud, storage, security) Hands-on experience with ServiceNow or similar ITSM platforms Solid knowledge of ITIL / ITSM change management processes Strong analytical, documentation, and reporting skills Excellent communication and stakeholder management abilities ITIL Foundation or higher certification Experience working in enterprise or regulated environments Familiarity with Agile, Waterfall, or hybrid delivery models Experience supporting CABs, audits, or operational governance forums Attention to detail and strong organizational skills Ability to manage multiple initiatives and priorities Proactive problem-solving and risk identification Ability to translate technical information into business-friendly language Collaborative, adaptable, and results-oriented Nice to have Skills : Sharepoint knowledge, Power BI knowledge , Dashboard updates, Service now, ITSM process , Reporting.etc Infrastructure Life cycle management Tracking and reporting of currency upgrades Dashboard reporting Project coordination
Assignment : RQ00176 - Business Analyst - Senior
Requisition : RQ00176
Job Title : Business Analyst - Senior
Client : Metrolinx
Start Date : 2026-02-16
End Date : 2026-08-14
Department : Operations
Office Location : 277 Front Street, Country
Business Days : 130.00
Location : 3 days onsite / 2 days onsite (subject to change)
Public Sector Experience : Not required
Must Haves :
- 8+ years experience :
- Proven experience as a Business Analyst in IT infrastructure, operations, or service management environments
- Strong understanding of IT infrastructure concepts (servers, networks, cloud, storage, security)
- Hands-on experience with ServiceNow or similar ITSM platforms
- Solid knowledge of ITIL / ITSM change management processes
- Strong analytical, documentation, and reporting skills
- Excellent communication and stakeholder management abilities
Description
Key Responsibilities
Elicit, analyze, document, and validate business and technical requirements for infrastructure-related projects and initiatives
Support planning, tracking, and execution of internal infrastructure projects and initiatives
Create, update, and submit ITSM requests and change records in ServiceNow
Create and maintain reports, dashboards, and status updates for stakeholders and leadership
Identify operational, technical, and business risks associated with infrastructure changes
Required Skills & Qualifications
Desired skills
Key Competencies
Deliverables
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Business Analyst Senior • ON, Canada
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