Scheduler British Columbia

Position Title: Scheduler (0.5 capacity part-time)
Reports To: Administrative Manager
Work Schedule: Monday Friday 7:00am PST to12:00am PST
Location: Remote in British Columbia

TheSchedulerwill ensure a positive first impression of Monarch House for internal (employees contractors) and external (public vendors funders) stakeholders. The Scheduler will also play a key role in supporting clinical operations by coordinating client schedules ensuring accurate booking within authorizations and maintaining efficient communication between families and clinicians.

What your day-to-day looks like:
Utilize effective and courteous communication skills to manage multiple phone lines emails and general inquiries effectively prioritize requests.
Coordinate with team to build enter and maintain client schedules. Communicate schedule details to clinicians CSRs and families to confirm accuracy.
Monitor cancellations reschedules and coverage needs daily; coordinate replacement sessions or staffing coverage as required.
Respond promptly to new client inquiries in a professional and welcoming manner.
Participate in administrative projects create client/employee files maintain staff/client records and filing.
Maintain professional family-centered communication with clients and staff.
Order and track materials and supplies for clinic locations ensuring stock levels are maintained and budget guidelines are followed.

Required Qualifications:
Diploma or Certificate in Business Administration Medical Administration or related field.
Minimum 1 year of experience in Customer Service or an administrative role

Preferred Qualifications:
1 year of experience in a call center environment
Medical knowledge and/or medical background considered an asset Key Skills
Strong interpersonal skills
Results-oriented with problem-solving skills
Quality Assurance
Ability to multi-task
Attention to detail
Excellent verbal communication and written communication skills
Excellent time management organizational skills listening and observational skills
Strong computer literacy with various applications and programs
Customer Service

What can Monarch House offer you

We are proud of our friendly environment supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training mentoring and education programs will provide you with opportunities for continued learning support and guidance whenever you need it.

• Competitive compensation
• Supervision hours for aspiring and provisionally registered clinicians
• Access to mentorship premium resources and subscriptions for professional growth and development
• Comprehensive health benefits for you and your family (if eligible)
• Flexible work options: choose from 3-day 4-day or 5-day work week (for clinicians only)
• Seamlessly move to different clinic locations across Ontario Alberta or British Columbia
• Join our annual Best Practice Day for learning and reflection with our national community of clinicians
• Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
• Exclusive unlimited employee discounts (e.g. hotels cinema tickets Apple products and more)
• Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic behaviour communication learning motor physical speech social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia Alberta and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres at clients homes and schools in the community and in specialized housing settings. Working with the fields thought leaders we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.

We confirm that AI is not used to screen or evaluate applicants. While Monarch House encourages and supports the use of AI to streamline administrative tasks we believe a human-centered focus on recruiting talented individuals is at the core of cultivating a work environment where everyone belongs. As such all applications are reviewed by knowledgeable team members who understand the role and what success looks like in the position to ensure fair and thorough hiring practices that consider individual knowledge skills and abilities.