IT Specialist

Overview

We’re looking for an Intermediate IT Services Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management. In this role, you'll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices. If you’re a proactive problem-solver who thrives in fast-paced, dynamic environments, Clio would love to hear from you!

Location : This role is hybrid, based out of our Toronto office. You will be expected to be in office minimum two days per week for our Anchor Days.

What your team does

The IT team’s mission is foundational to how we get work done at Clio. Our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all. We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions, we find ways for them to spend more time helping our customers.

A day in the life might look like

• Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution.
• Documenting troubleshooting steps in detail and communicating solutions clearly to end users.
• Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies.
• Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management.
• Managing procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.
• Prioritizing IT security protocols, collaborating with the team to support a zero-trust environment through tools like Okta.
• Analyzing IT processes and procedures to identify and implement changes that improve efficiency for the team.
• Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints.
• Developing and maintaining documentation to standardize IT processes and improve team efficiency.
• Managing small to medium-sized projects, ensuring they meet timelines, deliverables, and scope.
• Keeping current with technological advancements, sharing knowledge, and fostering a culture of continual learning and improvement within the team.

What you may have

What you will find here

Compensation is a key component of Clio’s Total Rewards Program. We have developed programs and processes to ensure fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include

The full salary range for this role is $79,600 to $93,600 to $107,600 CAD. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and is united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do their best work, wherever they choose to log in from. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers

Disclaimer : We only communicate with candidates through official @clio.com email addresses.

Learn more about Clio and our people, culture, and career opportunities on our site.

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