Funeral Service Attendant

Your Qualities Ability to manage emotions and remain professional in difficult situations. Comfort being near the deceased (open caskets) and performing light adjustments (e.g., removing jewelry, repositioning hair). Essential qualities: kindness, respect, and active listening. Ease in building relationships and creating a climate of trust. Genuine compassion and empathy toward families. Ability to personalize service based on clients’ specific needs. Sound judgment and tact in all situations. Quick reflexes to inform and guide clients toward appropriate services and to defuse delicate situations. Knowledge Strong interest and curiosity to learn about the Cooperative’s products and services and their specific benefits to communicate them effectively. Ability to understand the operation of equipment and devices available to families. Knowledge of customer service in hospitality is considered an asset. Languages: French (spoken and written) required; English (spoken) an asset. Basic computer skills and familiarity with management software (asset). Education High school diploma Working Conditions Must be available 3 weekends out of 4; Friday availability is a strong asset. Part-time, variable schedule: approximately 15 hours per week based on your availability. Starting wage: $20.53/hour Employee Assistance Program (EAP) Uniform provided Health and wellness program Employee referral program Free coffee Social and corporate events (volunteering, summer party, Christmas party, etc.) If you require accommodation at any stage of the evaluation process, please send a message to the email address below to make your request. Information regarding accommodations will be treated confidentially. Do you recognize yourself in this description and share strong values of cooperation, kindness, and respect? Send your application to rh@CFGM.coop today! Work Location Montreal South Shore Welcome to students and retirees! FRENCH LANGUAGE IS NEEDED - Your experience in customer service, your empathy, and your desire to hold a meaningful job are your greatest assets. The Funeral Service Attendant reports to the Funeral Coordinator and is entrusted with providing families and visitors with exceptional reception and support during visitations and funeral services. This person responds to families’ needs, provides necessary information, and ensures every interaction is marked by respect and compassion. They may also be called upon to manage unforeseen situations during visitations and ceremonies. Your Daily Responsibilities Within the Cooperative Before the visitation begins Open the visitation rooms. Check the coffee machine and its supplies (cups, sugar, milk). Arrange flowers in a harmonious manner. Ensure proper functioning of installations and equipment available to families (lighting, heating, ventilation, sound system, etc.). During the visitation Provide warm customer service and demonstrate genuine hospitality. Welcome families upon arrival. Set up appropriate event signage. Coordinate transfers to the chapel and accompany the immediate family with the urn or casket. Serve light refreshments and assist with family catering services. Ensure access is clear for pallbearers, when necessary. Provide families with required documents before departure. Check files for pending signatures or payments. Collect payments, if required. After visitation hours Ensure cleanliness of visitation rooms, ceremonial hall, restrooms, and entrance doors/windows, as needed. Reset rooms and return items to designated places. Empty trash bins and dispose of them properly. Organize the waiting area. Verify that all exits are locked before leaving.