Payroll Specialist II

ADP is hiring a Payroll Specialist II

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Payroll Specialist II, you'll act as an experienced payroll and service expert with an understanding of payroll practices, Canadian legislation, and customer requirements. As a subject matter expert, mentor and advisor within our HRO organization, this role is key to the support, development, and success of new associates, specifically in the areas of payroll, legislative and internal process. This experienced specialist role is directly responsible to lead internal projects, develop internal processes and training materials. A successful incumbent must have exceptional customer service skills and be able to prioritize multiple tasks and projects, while making themselves available to support both their internal and external clients.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

• Oversees and supports the payroll and audit function for a portfolio of clients, ranging from mid to highly complex multi-product to ensure full end to end payroll functions are completed accurately and in a timely manner
• Provides ongoing subject matter expertise to Payroll Specialists on payroll, technical and legislative support
• Resolves client concerns as second level escalation support when engaged by Service Manager; investigates, determines root cause and implements solutions to ensure client satisfaction
• Reviews client’s payroll set up and processes, on an ongoing basis, to identify deficiencies within existing procedures
• Acts as a payroll mentor and technical resource to new associates throughout their onboarding and training
• Assists Service Manager and/or SSS in the coordination of initiatives and projects
• Leads, conducts and manages client conference calls and/or on-site client visits; works collaboratively with their respective team members through any resulting action items
• Works with Service Manager and SSS to identify possible growth and training opportunities within the team
• Creates job aids, tip sheets and targeted training materials to enhance the learning of our associates
• Conducts regular informational huddles to disseminate payroll and legislative updates
• Attends inter-departmental meetings as a HRO subject matter expert (SME); providing payroll and technical recommendations for ongoing projects
• Provides year end support including balancing and auditing to drive accuracy and timely target completion
• Collaborates with Implementation and Payroll Specialists during the onboarding of new clients, when engaged by Service Manager and/or SSS, to ensure a seamless and smooth transition into HRO
• Contributes to the creation and maintenance of SOPs and shares any new or revised HRO procedures with their peers
• Maintains CPA designation and attends all required departmental training sessions

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 2 – 4 years client service experience
• Minimum 2 – 4 years full cycle, multi provincial payroll processing experience
• Superior knowledge of MS Office
• Extensive knowledge of ADP’s payroll software and CRM tools
• Comprehensive knowledge of year end processes, deadlines and legislative requirements
• Familiar with external interfaces, HRIS and payroll systems

BONUS POINTS FOR THESE: Preferred Qualifications

• Post-Secondary education or equivalent experience
• Canadian Payroll Association (PCP) certification required
• Actively pursuing Canadian Payroll Management (CPM) certification is an asset
• Demonstrates ADP core values
• Effective coaching and mentoring practices
• Proven ability to multitask and delegate activities to complete tasks and project work
• Excellent attention to detail, organizational and time management skills
• Ability to work in fast paced, ever changing environment with the flexibility to work additional hours to support associates and clients during peak periods

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply now!

Jobs.adp.ca