Test Manager

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people’s stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Job Description :

Skills and Responsibilities :

• Strong understanding of billing procedures and accounting principles Excellent customer service skills with the ability to handle customer concerns effectively Detail-oriented with a high level of accuracy in data entry and record keeping Proficiency in billing software and customer relationship management (CRM) systems Ability to communicate clearly and concisely, both verbally and in writing Potential job titles :
• Customer Service Billing Specialist, Billing Representative, Customer Service Billing Analyst, and Accounts Receivable Specialist.
• Invoice processing : Generating invoices for customers based on service usage or product orders, verifying accuracy of billing information, and sending invoices timely.
• Payment processing : Receiving customer payments, updating account balances, and reconciling payments with invoices.
• Billing inquiry handling : Answering customer questions regarding their bills, explaining charges, and addressing any billing discrepancies.
• Dispute resolution : Investigating and resolving billing disputes, providing clear explanations to customers, and applying necessary adjustments when appropriate.
• Account management : Maintaining customer account details, updating billing information as needed, and tracking payment history.
• Payment reminder sending : Contacting customers with overdue payments to remind them of outstanding balances and encourage timely payment.
• Reporting and analysis : Generating billing reports, identifying trends, and providing insights to relevant stakeholders.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.