Logistics Account Representative

Logistics Account Representative

Our client is searching for a Logistics Account Representative to join their team. This role will be responsible for managing and coordinating logistics and dispatching operations to ensure the efficient and cost-effective movement of goods. A successful candidate will be adept at building strong relationships with clients, carriers, and internal teams, ensuring smooth operations, timely deliveries and exceptional service.

Your success will be defined by your ability to :

• Serve as the primary point of contact for clients, addressing their logistics and dispatch needs
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Provide updates on shipment status, proactively resolve issues, and manage expectations
• Assign and dispatch drivers to shipments, ensuring optimal routing and timely deliveries
• Monitor driver schedules, availability, and performance, adjusting assignments as needed
• Communicate shipping details and requirements to drivers, providing clear instructions and support
• Respond promptly to driver inquiries, addressing issues such as delays, equipment problems and route changes
• Maintain accurate records of dispatch activities, including driver logs, schedules, and updates
• Plan, schedule and coordinate shipments to meet client requirements and deadlines
• Track and monitor shipments to meet client requirements and deadlines
• Track and monitor shipments to ensure on-time delivery, addressing any exceptions in real-time
• Collaborate with carriers to secure capacity and negotiate rates within budget constraints
• Prepare and review shipping documents , including bills of lading, invoices, and customs paperwork
• Ensure compliance with transportation regulations, safety standards, and company policies
• Maintain accurate records of shipments, dispatch operations, and communications
• Identify and resolve logistical and dispatch-related challenges, including delays or equipment issues
• Communicate with stakeholders to provide solutions and maintain service levels
• Escalate complex issues to management when necessary
• Analyze logistics and dispatch data to identify trends, optimize routes, and find cost-saving opportunities
• Generate reports on shipment performance, driver efficiency, and operational metrics

Your strengths include :

If you are interested in this role and meet the above criteria, please click the “ Apply ” button to send your resume directly to Jason Dick, Andre Donado, Bobi-Jo Warner, or Dalia Hassan.

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

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Contact us today – Your Search Partner – www.recruitmentpartners.ca