Role : Manager – IT Infrastructure - Bilingual (English and French)
Location : Suite 1000, Ottawa, Ontario K2P 1L4
Duration : Fulltime
Job Details :
- Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including
Windows 10, Windows 11, Group Policies, Security Compliance, Intune, SCCM / Microsoft Defender
Experience with IT Support calls tracking and documentationStrong business communication skills and attention to detail, with emphasis on delivery timelines and expectation managementAbility to handle and resolving IT issues remotely and direct client facingExperience in a start-up organization / project where end to end IT Scoping & implementation was executed (Infrastructure, custom developed application as well as packaged)Ability to assess and handle Inventory managementDocumentation skills including managing Standard Operating Procedures, Service Improvement measures.Experience in handling multiple IT Projects and IT Set upsExperience of working across multiple time zones and supporting multiple geographies will be advantageous