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Retail Store Manager

Retail Store Manager

Bloomex CanadaAbbotsford, BC, Canada
3 days ago
Job type
  • Full-time
Job description

The Retail Store Manager oversees daily operations, coordinates staff, manages inventory, and ensures customer satisfaction in a floral retail environment. Key tasks include but not limited to order processing, floral design, and financial management.

Key responsibilities :

  • Prepare floral orders.
  • Develop and implement strategies to increase sales and profitability of the flower shop.
  • Execute marketing campaigns to promote the flower shop and its products.
  • Monitor inventory levels and order supplies as needed to maintain adequate stock. Responsible for waste management.
  • Oversee day to day floral operations including : stocking shelves, placing orders, reviewing invoices, managing floral associates and providing mentoring.
  • Create and maintain a visually appealing and welcoming store environment.
  • Manage and supervise a team of employees, including recruiting, hiring, training, scheduling, and performance management.
  • Ensure high-quality customer service is provided to all customers.
  • Keep the shop clean and tidy at all times (sweep, mop, dust as required).
  • Create floral displays, wreaths and bouquets using flowers, plants, dried flowers, wire, tape, and foam — based on either your own designs, from design books or customers' requirements
  • Controlling payroll budget and scheduling staff efficiently;
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Must be able to work any and all shifts, working a varied schedule in order to have the best overview of department operations. This means the ability to work weekends & holidays, openings & closings as necessary; including extended hours during the 3 major flower industry holidays : Christmas, Valentines Day and Mother's Day.
  • Maintaining Health and Safety Standards as defined under the Health and Safety Act.

Requirements :

  • At least 2 years of experience in a similar role in the flower industry
  • Strong knowledge of flowers, plants, and floral design
  • Ability to manage and motivate a team of florists; lead by example.
  • Excellent customer service skills and ability to build relationships with customers
  • Experience in inventory management and ordering of supplies
  • Strong organizational skills and attention to detail
  • Ability to create and execute marketing strategies to promote the business
  • Excellent interpersonal, organizational, and communication skills
  • Bilingual English / French (when applicable)
  • Proficient in Microsoft Office and Google Workplace