Property Administrator

Job Description

Job Description

Purpose :

The Property Administrator is a key member of Lpine's team, ensuring the smooth operation of our newest resort-style luxury residence. Working closely with Superintendents and the building's dedicated service team, this role is essential in delivering an exceptional tenant experience. You'll combine strong operational skills with a resident-focused approach to create a welcoming, sophisticated environment that reflects the prestige of the property.

Responsibilities :

• Manage the full tenant lifecycle, from onboarding to lease renewals and terminations, ensuring seamless communication, attentive follow-up, and timely resolution of issues to enhance resident satisfaction and retention.
• Prioritize customer satisfaction and foster a resident-focused, luxury environment within the property.
• Deliver the Lpine Customer Service Promise throughout every stage of the tenant journey.
• Coordinate tenant arrivals, move-in / out processes, and elevator / loading dock bookings with care and precision.
• Maintain an accurate resident database, including tenant information and payment details.
• Keep various lists, including tenant and emergency contacts, up to date.
• Manage the building and parking access card system, maintaining comprehensive records of card / permit holders.
• Collect rent, address late payments, and manage key and fob requests professionally and discreetly.
• Ensure tenant insurance requirements are met, conducting bi-monthly audits to maintain compliance with building policies.
• Participate in a rotational on-call schedule, supporting the Superintendent with after-hours emergencies.
• Assist in releasing vacant apartments, support prospective tenants, provide curated property tours, and follow up attentively to maintain occupancy.
• Administer leases, including document preparation and file management.
• Manage sublets, assignments, and termination notices efficiently.
• Actively manage tenant renewals to maximize retention and maintain full occupancy in line with the property's luxury standards.
• Partner with the Property Management Team, sharing insights and supporting each other to ensure smooth property operations and an exceptional resident experience.
• Represent the property professionally at all times, including wearing the company uniform on-site.

Requirements :

Role-Specific Requirements :

Compensation and benefits

The hiring range for this position is $55,000$60,000 per year, based on a 40-hour work week. Final compensation will be determined by your skills, experience, education, and training.

At Lpine, we offer a comprehensive total rewards package designed to support your wellbeing, financial security, and worklife balance. This includes :

We are an equal opportunity employer and welcome applicants from all backgrounds. We value diversity, inclusion, and a workplace where everyone can thrive. Discrimination of any kind is not tolerated, including on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other characteristic protected by law.

We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require any accommodations, please let us know so we can ensure you have equal access to all opportunities.

To support our recruitment process, we may use technology, including AI-based tools, to help review applications or summarize interview notes. However, all hiring decisions are made by our hiring teamnot by automated systems.