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Client Care Representative
Client Care RepresentativeHandyman Connection of Victoria • Victoria, BC, Canada
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Client Care Representative

Client Care Representative

Handyman Connection of Victoria • Victoria, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Company parties
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources
  • Competitive salary

Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly.

Were seeking a confident, experienced customer service professional who can make sound decisions independently when required. If youre someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, wed love to meet you.

What We Offer

  • $23.00$25.00 / hour starting wage (depending on experience)
  • MondayFriday, traditional business hours
  • Small, professional office with a family-friendly atmosphere
  • Comprehensive training and ongoing support
  • Benefits after the probationary period
  • Business-casual environment
  • Key Responsibilities

  • Deliver exceptional, friendly customer service
  • Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable
  • Coordinate schedules, manage job tracking, and support staff and customers
  • Handle billing, follow-ups, communication, and project coordination
  • Manage multiple priorities in a fast-paced setting
  • See small projects through from intake to completion
  • Qualifications

  • 35 years experience in customer service, office administration, or call-centre environments (required)
  • Strong verbal and written communication skills
  • Confident with Microsoft Outlook, Excel, Word, and CRM systems
  • Positive, professional, people-oriented personality
  • Strong independent judgment, ability to resolve issues without escalation
  • Experience in home improvement or trades (asset, not required)
  • If youre looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Victoria.

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    Client Care Representative • Victoria, BC, Canada

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