Lifecycle Marketing Manager - Consumer Health

Lifecycle Marketing Manager - Consumer Health

Location : Toronto, ON, CA Vancouver, BC, CA Montréal, QC, CA Calgary, AB, CA Edmonton, AB, CA

Jobs by Category : Sales and Marketing

Job Function : Marketing

Status : Full Time

Schedule : Regular

Description

The TELUS Consumer Health team focuses on empowering Canadians to take control of their health and the health of their loved ones with the right information, tools and support they need to live healthier and happier lives. We’re a high performing team with dynamic strengths. We cover all facets of the business, including, but not limited to product management, engineering, marketing, operations and sales.

TELUS Health MyCare is a mobile app and service, which revolutionizes how Canadians can access healthcare. It allows users to see a doctor, nurse practitioner, counsellor or dietitian from their phone.

TELUS Health MyPet is a mobile app and service that lets you see a vet or veterinary technician from your phone revolutionizing how dogs and cats get the care they need. TELUS Health MyPet Store is a website where pet owners can purchase vet recommended diets, treats, supplements and toys.

Job Description

We're looking for a Lifecycle Marketing Manager to drive engagement, expansion, and retention of our Canadian user base through strategic multi-channel communications. The ideal candidate has hands-on experience with Braze.

Reporting to the Manager of Lifecycle Marketing, you'll execute and optimize our marketing and transactional communications across email, push notifications, in-app messaging, web, and SMS. You're energized by strong user engagement, think holistically about the end-to-end customer journey, and leverage data and technology to continuously test and improve performance.

You thrive in fast-paced, startup-like environments and excel at delivering the right message, to the right person, at the right time, through the right channel. You're hands-on, love working directly in CRM platforms to build and optimize sophisticated campaigns, and are passionate about improving access to care—pets included.

What you'll do :

• Own the end-to-end execution for MyCare and MyPet lifecycle marketing strategies across email, SMS, push notifications, in-app communications and web communications to our e-commerce store
• Develop smart triggers, audience segments and audience journeys to deliver personalized messages across care moments or key purchase moments for humans and pets alike
• Drive revenue for our e-commerce site measuring metrics like abandon cart conversion, average cart size
• Build and maintain a roadmap of A / B tests across lifecycle touchpoints to identify which message is the most effective
• Collaborate with product, engineering, clinical teams and 3rd party partners
• Partner with our data team to analyze lifecycle performance and uncover opportunities for improvement

Qualifications

You’re the missing piece of the puzzle

You are likely in a similar marketing role today, with many of the following abilities and experience points :

Great to haves :

We are especially motivated to connect with individuals who have one or more of the following :

Salary Range : $71,000-$107,000

Performance Bonus or Sales Incentive Plan : 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as :

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion

TELUS’s annual revenue

$4.8 billion

The brand value that TELUS brings

12

Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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