System Administrator, Infrastructure

Position Type : Permanent

Closing date : 2026-01-11

Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

System Administrator, Infrastructure

Reporting to the Director, Enterprise Architecture & Infrastructure, the System Administrator, Infrastructure , supports a wide array of servers, network, and critical solutions through the Medavie Health Services group of companies. The position plays a key role in the design, planning, documentation, budgeting and building of both contract and critical contract applications and highly available solutions. This position requires strong technical, quality assurance, analytical, documentation and relationship skills, time management, multitasking, process orientation and an inquisitive 'can do' attitude.

In this role you will be responsible for the following : responding to requests for technical assistance in person, via phone, electronically using remote support tools. Performing server administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. Creating and managing automated business systems based on stakeholders needs using different corporately approved technologies. Managing the internal document sharing platform and ensuring proper security measures are in place. Providing Tier 2 / 3 support to operational systems including troubleshooting user issues, software configuration and upgrades. Diagnosing and resolving software, hardware, and networking problems. Modifying commercial programs / software / hardware and customizing them for internal needs. Purchasing equipment and software through approved vendors. Assisting staff with the installation, configuration and ongoing usability of Laptop and Desktop computers, Printers, peripheral equipment, and software. Designing, implementing, and supporting of Microsoft Azure, O365, update management & other Azure features and all other duties as assigned.

Professional Qualifications & Competencies :

• Have successfully completed a post-secondary education, preferably in computer science, information technology or have the equivalent experience.
• Possess a minimum of five years experience in the IT industry, in a System Administrator or equivalent capacity with four to five year's experience administering Windows workstations and servers.
• Posses the certification as MCS or willing to work towards.
• Posses A+ Certification (or equivalent on the job training experience).
• Have additional training in IT and Computer Aided Dispatch systems which would be an asset.
• Have knowledge of incident tracking applications such as Cherwell is considered an asset.
• Possess the ability to organize and manage distributed servers, understanding of TCP / IP and other LAN / WAN expertise.
• Understand MS Office Suite software, TCP / IP networking, Internet, and firewall technologies as well as databases and database administration including Microsoft SQL server.
• Posses experience in cloud computing as well as experience with databases, networks (LAN, WAN) and patch management.
• Possess knowledge of system security (e.g. intrusion detection systems) and data backup / recovery.
• Have a strong inter-personal and communication skills; capable of explaining simple procedures in writing or verbally, has good phone skills.
• Have knowledge of Excel and how to manipulate data for reporting.
• Possess superb collaboration, interpersonal, and communication skills.
• Have advanced analytical and problem-solving abilities with the ability to identify issues and root causes with resolution implementation.
• Possess excellent organizational and time-management skills.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it's like to work with us

We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job - you'll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email : humanresources@medaviehs.com.

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