Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.
The successful candidate will be developing content and integrating a ServiceNow chatbot / virtual agent, ensuring seamless functionality and user-friendly content.
Full time, % remote
Responsibilities include :
- Writing and organizing questions and answers for the chatbot
- Develop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.
- Create and manage a comprehensive chatbot database.
- Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).
- Provide technical writing expertise to support the overall chatbot / virtual agent development process.
- Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.
- Ability to create clear, concise, and user-friendly content.
- experience developing swim lanes, process flow diagrams of workflow of various processes or tasks
Must Haves :
- 8+ Years experience as a technical writer
- 4+ Years experience creating content for chatbots .
- Familiarity with ServiceNow and its chatbot / virtual agent functionalities.
Nice to Haves :
- Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.
- Understanding of chatbot functionality and user experience (UX) principles.
- Experience with change management and user training for new systems.
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