Inbound Bilingual (English/French) Sales & Service Agent
Exigences-Experience
- Diplôme d’études secondaires et six mois d’expérience au service à la clientele.
- Excellente maîtrise des logiciels Word, Excel et habiletés liées à Internet
- Habileté en communication orale et écrite
- Bilinguisme (parlé / écrit) français et anglais
- Très bonne aptitude à communiquer et à travailler en équipe
- Disponibilité à travailler selon un horaire variable, notamment le soir et la fin de semaine
Fonctions Principales Primary Tasks
- Fournir des informations générales et conseils afin d’enrôler des clients
- Accès et négocier des systèmes d’information
- Take ownership of customer’s issues / problems by using call control and selective sales techniques
- Acts as primary contact to insure follow up and resolution that meets and exceeds the customer’s expectation.
- Resolve customer issues by answering customer concerns, finding causes and solutions that evolve into sales or retention of customer
- Identify needs and present solutions
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