Company :
IndemniProDirector of CAT Response – Insurance Claims (Toronto, Edmonton or Calgary)
Looking for a Director of CAT Response to join our team! This is a Hybrid based position and the location can be in either of these cities : Toronto, Edmonton or Calgary.
Overview
ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.
Reporting to the Senior Vice President of Operations, the Director of CAT Response will provide direct oversight and management of our catastrophic event response. This role will be a key member of the National Operations Management team and work directly with region management, our Business Development team, and individual adjusters.
Skills, Knowledge, and Responsibilities :
Ability to translate organizational strategy into operational outcomes
Development and implementation of CAT plan and protocols
claims management; methods of intake, scoping / estimating, and settlement options
Monitoring of weather patterns and events to ensure our teams are prepared and clients are aware of our abilities to support them
Negotiate CAT contract terms and SLAs during CAT events and cater to clients changing needs
Work with clients CAT circumstances and understand impact and requirements and pivot accordingly
Project management experience; coordination within the management and adjusting teams.
Performance tracking and oversight on corrective plans linked to KPI’s
Lead a national team of CAT adjusters to ensure seamless response to catastrophic events
Oversee relationships with external vendor partners, ensuring service levels are maintained during CAT events
Provide direct oversight and mentorship to the CAT Operations Manager
Develop and maintain strong client relationships, providing timely updates, and addressing their evolving needs
Proven ability of working effectively in a collaborative environment with operations, business development, and corporate groups (IT, HR, Accounting) to achieve required outcome with clients and insureds
Ability to communicate effectively and professionally, both oral and written
Energetic and the ability to function in a team environment as well as lead it
Ability to allocate one's time effectively, work under pressure and manage tight deadlines
Ability to travel on short notice after an event occurs
Education and Experience :
5- 7 years’ experience in Claims Management
CAT claims management; methods of intake, scoping / estimating, and settlement options
Comfortable with and experienced in handling multiple projects and constantly changing schedules and priorities
Undergraduate degree or diploma from a recognized institution
Professional designation, CIP or CRM is an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
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SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.