Job Description
Job Description
POSITION SUMMARY :
The Marketing Coordinator will support marketing initiatives with support and ownership of our sample coordination program. In this role, they will contribute to marketing collaterals, events, cross-department projects, while also ensuring that our customers, brokers and sales team receive timely, professional and branded samples that showcase and highlight our products.
Marketing Support :
- Draft, design, edit, and manage marketing collaterals (sell sheets, brochures, digital ads).
- Support distribution of marketing collateral to customers and brokers.
- Update product information such as packaging, product descriptions in marketing portals and database.
- Consolidate and finesse PowerPoint presentation decks.
- Ensure accuracy and consistency of messaging across accounts and channels.
- Act as a second set of eyes for packaging review and approvals to ensure final sign-off.
- All other administrative tasks as required.
Sample Coordination :
Process and track daily sample requests from sales, brokers, and customers.Assemble and brand sample kits with correct labels, inserts, and packaging.Coordinate with Marketing and Sales to prepare mock-ups for presentations.Monitor and replenish sample inventory; anticipate upcoming needs.Arrange courier shipments and confirm timely delivery for customer meetings and trade shows.Customer / Product Complaint Management :
Record and maintain product complaint logs for reporting and process improvement.Collaborate with CS / QA / OPPS to resolve product or delivery issues.Draft professional responses to customers and document resolutions.Cross Department Coordination :
Act as liaison between Marketing, Sales, Production, and Logistics.Ensure artwork and packaging approvals are properly routed and signed off.Data & Reporting :
Compile monthly / quarterly reports on sample requests and costs.Track sample budgets and highlight variances.Analyze data to identify trends, top SKUs, and customer needs.Event Support :
Track sample budgets and highlight variances.Analyze data to identify trends, top SKUs, and customer needs.Soft Skills :
Creativity & Initiative : Brings fresh ideas for marketing initiatives, presentations, and event execution; takes proactive ownership of projects and seeks opportunities to add value.Marketing Mindset : Understands branding, customer engagement, and the importance of aligning all materials and presentations with company standards.Communication : Communicates clearly and persuasively in both written and oral form; adapts messaging to suit customers, brokers, and internal teams.Attention to Detail / Quality Control : Ensures accuracy and consistency in samples, presentations, and marketing collateral.Adaptability : Adjusts quickly to shifting priorities, deadlines, and unexpected challenges; thrives in a dynamic environment.Interpersonal Skills : Builds positive relationships with team members, brokers, and customers; maintains professionalism and demonstrates openness to learning.Planning & Organization : Prioritizes tasks effectively, manages multiple projects simultaneously, and maintains an organized workflow in a fast-paced environment.Problem Solving : Identifies issues quickly, proposes solutions, and escalates when necessary.Dependability : Reliable in attendance and execution; follows through on commitments, responds to feedback, and supports team and company goals.Education / Experience :
Degree or diploma in Marketing, Communications, or a related field (or equivalent experience).Minimum 1–2 years of experience in marketing coordination, sales support, or a related role.Strong proficiency in Microsoft Office Suite (Word, PowerPoint, Excel); experience with design software (e.g., Canva or Adobe Illustrator) is an asset.Solid understanding of marketing fundamentals and sales support functions.Strong organizational and time-management skills to handle competing deadlines.Must be able to read, write, and communicate effectively in EnglishMust have reliable transportation.Ability to stand, walk, and move samples or materials during events / trade shows; able to lift up to 10 lbs.Working Conditions :
Must be comfortable walking or standing for extended periods during sample prep, trade shows, or customer events.Occasional travel may be required for trade shows, events, or customer meetings.