Talent.com
Distributor Service Representative
Distributor Service RepresentativeECCO Supply™ • Winnipeg
Distributor Service Representative

Distributor Service Representative

ECCO Supply™ • Winnipeg
30+ days ago
Job type
  • Full-time
Job description

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands.

Division

ECCO Supply

Reporting structure

Reports to : Regional Director of Sales Branch Operations, or designate

Key Responsibilities

General Duties :

  • Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Training :

  • Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed
  • Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events
  • Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed
  • Ensure supplies and resources for lectures and presentations are available
  • Technical Support :

  • Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed
  • Test and evaluate new technologies
  • Support the roll-out of new products and product lines as needed
  • Prepare and provide product demonstrations for customers
  • Act as a liaison between inspectors and customers in settling any potential disputes
  • Provide specs, installation, and operations materials to customers
  • Distributor Service Representative

  • Maintain strong relationship with all current and potential customers and vendors
  • Identify improvements and modifications to departmental procedures
  • Process warranties in order to improve sales and customer satisfaction
  • Provide timely and accurate customer feedback
  • Continuously develop and upgrade education / product knowledge and applications, including features, benefits, warranties and limitations including attending training in order to efficiently service our customers
  • Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship
  • Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management
  • Travel as needed
  • Participate in yearly inventory count
  • Provide progress reports to the Regional Director of Sales Branch Operations as required
  • Other duties as deemed necessary by Management
  • Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

    Qualifications :

  • 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization
  • Ability to communicate technical product information to customers and ECCO employees
  • Demonstrated ability to lead people and get results through others
  • Attention to detail and good problem-solving skills
  • Work with a high degree of integrity and a sense of urgency
  • Troubleshooting skills and problem-solving skills
  • Strong computer skills
  • A current driver’s License and clean driving abstract
  • Create a job alert for this search

    Distributor Service Representative • Winnipeg

    Similar jobs
    Direct Sales Representative

    Direct Sales Representative

    The Acquisition Group • Winnipeg
    Full-time
    Are you passionate about helping clients find their dream solutions? Do you excel in building relationships, providing exceptional service, and closing deals that leave customers delighted? If so, ...Show more
    Last updated: 23 days ago • Promoted
    Electrical Sales Associate PT - 7180 Winnipeg North

    Electrical Sales Associate PT - 7180 Winnipeg North

    The Home Depot • Winnipeg
    Full-time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and...Show more
    Last updated: 23 days ago • Promoted
    Pharmaceutical Sales Representative

    Pharmaceutical Sales Representative

    Nexara Health Inc. • Winnipeg
    Full-time
    Nexara Health Canada is a trusted partner to the pharmaceutical and clinical research community, providing regulated pharmaceutical products with an emphasis on compliance and precision.The company...Show more
    Last updated: 2 days ago • Promoted
    Service Advisor | Fast-Paced Growth & Benefits

    Service Advisor | Fast-Paced Growth & Benefits

    Cambridge Housing Authority • Winnipeg
    Full-time
    A prominent automotive dealership in Winnipeg is seeking a Service Advisor who is passionate about delivering outstanding customer experiences. The ideal candidate will provide repair estimates, ass...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Territory Field Sales Rep – Building Materials

    Territory Field Sales Rep – Building Materials

    Kenroc Building Materials Co. Ltd. • Winnipeg
    Full-time
    A reputable building materials supplier in Winnipeg seeks an Outside Sales Representative to manage customer relationships, grow sales accounts, and provide exceptional service.Successful candidate...Show more
    Last updated: 23 days ago • Promoted
    Transit Parts Territory Sales Leader

    Transit Parts Territory Sales Leader

    NFI Parts • Winnipeg
    Full-time
    A leading parts provider in Winnipeg is seeking a TSR Manager responsible for leading the Territory Sales Representative Team. The role involves collaboration with Customer Service teams to develop ...Show more
    Last updated: 23 days ago • Promoted
    Transit Parts Territory Sales Leader

    Transit Parts Territory Sales Leader

    New Flyer Industries Inc. • Winnipeg
    Full-time
    A leading transportation solutions provider in Winnipeg, Canada, is seeking a TSR Manager to lead the Territory Sales Representative Team. This role involves collaborating with customer service team...Show more
    Last updated: 23 days ago • Promoted
    Distributor Sales Representative (Winnipeg)

    Distributor Sales Representative (Winnipeg)

    Stanley Black & Decker, Inc. • Winnipeg
    Full-time
    This individual will be responsible for executing the complete Stanley Black & Decker value strategy in partnership with key distribution partners. The primary objective is to form strategic partner...Show more
    Last updated: 10 days ago • Promoted
    Merchandising Execution Pro : Displays & Service

    Merchandising Execution Pro : Displays & Service

    The Home Depot • Winnipeg
    Full-time
    A leading home improvement retailer is seeking a Merchandising Execution Associate in Winnipeg, Manitoba.This role involves performing merchandising activities, maintaining cleanliness, and providi...Show more
    Last updated: 6 days ago • Promoted
    Customer Service Representative - Aplin

    Customer Service Representative - Aplin

    Aplin • winnipeg, mb, ca
    Full-time
    Tammy Boyko and Carlan Wilbon with Aplin have partnered with a Winnipeg based company to hire a Customer Service Representative for an immediate, temporary opportunity to assist with a project.Imme...Show more
    Last updated: 4 days ago • Promoted
    Territory Sales Leader for Builders & Distributors

    Territory Sales Leader for Builders & Distributors

    Record UK Ltd • Winnipeg
    Full-time
    A leading access solutions provider is seeking a Territory Account Manager in Winnipeg, Manitoba.The role involves managing wholesale sales and customer relationships while promoting ASSA ABLOY pro...Show more
    Last updated: 23 days ago • Promoted
    Senior AMS Service Delivery Lead – Managed Services

    Senior AMS Service Delivery Lead – Managed Services

    EY • Winnipeg
    Full-time
    A global consulting firm in Winnipeg is seeking a Managed Services Leader to drive strategy and support growth.You will identify opportunities, manage contracts, and govern service delivery.Key qua...Show more
    Last updated: 23 days ago • Promoted
    Associate Sales Representative - Extremities - Winnipeg

    Associate Sales Representative - Extremities - Winnipeg

    Stryker Corporation • Winnipeg
    Full-time
    Associate Sales Representative - Extremities - Winnipeg page is loaded## Associate Sales Representative - Extremities - Winnipeglocations : Winnipeg, Canadatime type : Full timeposted on : Poste...Show more
    Last updated: 13 days ago • Promoted
    Distributor Sales Representative (Winnipeg)

    Distributor Sales Representative (Winnipeg)

    Stanley Black & Decker • Winnipeg
    Full-time
    Optional Analytics - see below for details).Optional Analytics • • • + • •Google Analytics • • to gather external career site traffic metrics. Tracking Pixels • • to track the source of traffic to your ext...Show more
    Last updated: 13 days ago • Promoted
    Sign & Print Solutions Territory Leader

    Sign & Print Solutions Territory Leader

    Polymershapes • Winnipeg
    Full-time
    A leading distributor of performance plastics is seeking a Territory Manager in Winnipeg, Manitoba.This role focuses on selling performance plastics into the Sign & Print market, engaging with prin...Show more
    Last updated: 7 days ago • Promoted
    Regional Retail Banking Director — Hybrid Growth & Service

    Regional Retail Banking Director — Hybrid Growth & Service

    Cambrian Credit Union • Winnipeg
    Full-time
    A community-focused financial institution in Winnipeg is seeking a Director for Regional Retail Operations.The role involves leading retail banking initiatives, enhancing member relationships, and ...Show more
    Last updated: 8 days ago • Promoted
    Regional Territory Account Executive — Builders & Distributors

    Regional Territory Account Executive — Builders & Distributors

    Traka (Assa Abloy) • Winnipeg
    Full-time
    A global leader in access solutions is seeking a Territory Account Manager in Winnipeg.This role involves developing new customer relationships, managing day-to-day service, and achieving sales obj...Show more
    Last updated: 23 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Durabuilt Windows & Doors • Winnipeg, AB, CA
    Full-time
    Quick Apply
    Our values are at the core of everything we do!.Stay hungry and act with urgency.For employees, partners and community.We work with great people and expect a lot from them.We are one of Western Can...Show more
    Last updated: 15 days ago