Dispatcher
Job Function
The position covers various aspects of line haul and city dispatching including communicating with drivers, customers and customs officials as well as reporting to the dispatch.
Mandatory Requirements
- 1 year of experience in trucking industry and / or dispatch experience is preferred
- Demonstrated ability to actively manage multiple, concurrent projects
- Knowledge of Department of Transportation (DOT) rules and regulations and stays up-to-date with changes
- Positive attitude with good people skills
- Proficient in MS Office (Excel and Word) with an ability to quickly learn new software.
- Experience working on Fleet Manager is an asset
Job Responsibilities
- Schedule and dispatch drivers to pick up and deliver loads to and from customers, co-ordinating daily routes
- Monitor any sudden route changes or road construction issues and establish new routes for timely deliveries.
- Assist driver with routing directions and communicate proper execution.
- Maintain high compliance to dispatch standards and operating procedures.
- Update customer web portals with up-to-date load information.
- Enforce safety procedures such as monitoring driver reports to ensure equipment safety.
- Ensure proper placement of trailer pool to support customer’s daily requirement while maintaining cost.
Soft Skills
- Works well under pressure with diplomacy, tact and professionalism
- Energetic and enjoys performing with a high sense of urgency
- Excellent English fluency, and effective listening skills
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