Overview
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY :
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
Responsibilities
- Pharmacy and Customer Service
- Acknowledge all customers approaching the Pharmacy
- Practice within federal / provincial, regulatory / legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counselling on prescriptions, over the counter / behind the counter products
- Practice to full extent of expanded scope with Professional Services, within your capability
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management :
Control access to the dispensary with respect to inventory and patient confidentialityReview and maintain Workflow Queues on a daily basisRegular review of will call bins, in accordance with established Standard Operating ProceduresReview of stock to identify expired inventoryOversight of current stock levels and medication orders from wholesalerEnsure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodiesOperations :
Ensure entry / pickup workstations, counselling / waiting areas, and work islands reflect an appropriate image of the PharmacyInvolvement with financial reports as appropriateRead and action store communications on in-store webFile incident reports when any customer or staff medication or privacy incidents occurExperience, Skills & Qualifications
Independent thinking and decision making - makes decisions when dealing with issues or problemsPlan, coordinate and delegate assignments and provide coaching to Pharmacy colleaguesProven ability to drive and build the business, lead by example and support enterprise programsCommitment to providing exceptional customer serviceSuperior customer relations skills and a strong sense of professionalismStrong problem-solving skills including experience formulating and executing action plansStrong personal computing skills and knowledge of Pharmacy systems a definite assetEnsure all Health & Safety procedures are followed to provide a healthy and safe work environmentComplete mandatory training and voluntary continuing education workshops, as neededIn addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Accommodation is available upon request for applicants and colleagues with disabilities.
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