IT Technical Support Analyst

About Our Client

Our client is sourcing an IT Technical Support Analyst for a 6-month contract.

About the Opportunity

End-User Hardware & Device Support :

• Prepare, deploy, and support laptops, desktops, tablets, and mobile / rugged devices used by office and field staff.

Investigate and resolve system performance degradation, hardware failures, and operating system issues.

Coordinate hardware replacements, repairs, and warranty claims with equipment manufacturers and service providers.

Track and maintain accurate records of all IT assets across multiple locations. Mobile Device Management (Intune & MaaS360) :

Register mobile devices and ensure they meet security and compliance requirements.

Implement and maintain device policies, configuration settings, and access controls.

Provide support for mobile and field-based business applications including fleet, tracking, and documentation platforms. Printing & Scanning Systems :

Support and maintain multifunction printers and scanning devices across various sites.

Diagnose and resolve issues related to scan-to-email, scan-to-SharePoint, and network file destinations.

Troubleshoot printer driver issues and resolve connectivity problems with print servers. Cloud & Virtual Infrastructure Support :

Assist with day-to-day administration of virtual servers and cloud-based systems.

Support identity and access management within Azure Active Directory.

Provision user accounts, manage licenses, and update access and security policies. Microsoft 365 & Collaboration Tools :

Support mailbox configuration and maintenance within Exchange Online.

Manage access permissions and content within Microsoft Teams and SharePoint environments.

Troubleshoot and configure Microsoft 365 applications for end users. Security & Endpoint Protection :

Respond to security alerts and escalations from managed detection and response services.

Ensure endpoint protection agents are functioning correctly and resolve compliance issues.

Assist in strengthening organizational security posture by addressing Secure Score recommendations.

Verify that systems remain updated, encrypted, and aligned with security standards. Network & Firewall Support :

Assist infrastructure teams with firewall updates and maintenance activities.

Perform post-change validation to confirm network stability and connectivity.

Troubleshoot issues related to VPN access, wireless connectivity, and site network disruptions. On-Site Technical Support :

Deliver hands-on IT support at corporate offices and remote or field locations as required.

Install and configure new site technology including networking equipment, printers, scanners, and user devices. Documentation & Service Management :

Create and maintain technical documentation, procedures, and knowledge base articles.

Record recurring issues and ensure service tickets are resolved within defined SLAs.

Develop end-user guides and reference materials for frequently used systems and applications.

About You

Post-secondary education in Information Technology, Computer Science, or comparable hands-on experience.

Between one and three years of experience providing technical support in a help desk or IT support role.

Demonstrated ability to diagnose and resolve issues within Windows 10 and Windows 11 environments.

Practical experience administering endpoint and cloud platforms including Intune, MaaS360, Azure Active Directory, Microsoft 365, and SharePoint.

Working knowledge of virtualized environments such as Hyper-V, VMware, or Azure-hosted virtual machines.

Solid understanding of core networking concepts including IP addressing, DNS, DHCP, and VPN connectivity.

Excellent verbal and written communication skills with a strong focus on end-user support and service delivery.

CompTIA A+ certification or equivalent foundational technical knowledge.

CompTIA Network+ certification or equivalent networking fundamentals.

Microsoft endpoint management certifications (MD-100 and / or MD-101).

ITIL v4 Foundation certification or familiarity with IT service management best practices.

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 467697.

This position for employment is for a current vacancy with Vaco / Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer : Unless otherwise noted in the job description, the position Vaco / Highspring is filing for is occupied. Please note, however, that Vaco / Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco / Highspring will be otherwise assessed by recruiters and hiring managers. Vaco / Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.