Integrations Support & Quality Analyst

About Rentsync

Rentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.

The Role

The Integrations Support & Quality Analyst ensures the smooth operation, accuracy, and reliability of feed and integration projects. This role combines technical support with quality assurance, focusing on troubleshooting integration issues, validating data accuracy, and maintaining system reliability. The Integrations Support & Quality Analyst works closely with project managers, developers, support team, and clients to ensure integrations are implemented correctly, maintained efficiently, and continuously improved.

Duties & Responsibilities

Support & Troubleshooting

• Serve as the first point of contact for integration-related issues and change requests, resolving support tickets in a timely and professional manner.
• Investigate data discrepancies, errors, and system failures, escalating to technical teams when necessary.
• Provide clear communication to internal teams and clients regarding issue status, resolution, and prevention.

Quality Assurance

Process & Documentation

Collaboration & Continuous Improvement

Key Role Objectives

Required Knowledge, Skills & Abilities

Essential Qualifications

Additional Preferred Qualifications

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know.

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.

The Pay Range For This Role Is

58,000 - 65,000 CAD per year (St. Catharines)

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