customer service manager - retail

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Retail business
• Window coverings
• Office

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and / or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Supervisory Experience

Supervision

• 3-4 people
• 5-10 people

Computer and technology knowledge

• Point of sale system
• Word processing software
• Database software
• Business diagram software
• Electronic mail
• Spreadsheet
• Adobe Acrobat Reader
• MS Outlook

Area of specialization

• Awnings

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Experience

• 3 years to less than 5 years

Health benefits

• Dental plan
• Health care plan