Production Support (Unix)

Role : Production Support (Unix)

Location : Canada - Remote

Mode : Contract

Mandatory Skills : Unix, SQL, AWS Basics, ITIL

Responsibilities :

• Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
• Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change / Problem Management Process.
• Good experience in DB Queries Be able to write queries including fair complexity.
• Good experience support environment Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
• Having Exposure in support banking application.
• Having exposure to AWS
• Having exposure in monitoring tools like Splunk, Dynatrace.
• Having additional knowledge on Grafana
• Excellent customer communication.
• Good Analytical skills and team member skills.