Application Managed Services (AMS) - Service Delivery Senior Manager

Location : St. John's

Other locations : Anywhere in Country

Date : Sep 29, 2025

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

EY’s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of consulting, audit, tax, and transaction advisory services.

The opportunity

EY has a well-established Managed Services (MS) practice to cater to our clients’ growing need to leverage our operational capabilities in key areas including IT, cyber security, finance, insurance, compliance, and strategic tax advisory.

You will join our Managed Services leadership team helping to develop and plan our strategy, support the development of our capabilities and operationalizing our offerings.

Your key responsibilities

As a Leader in EY’s Managed Services practice you are key to our solution development / support, monitoring / reporting, program governance, and reporting to key stakeholders, including our executive.

• Help identify and sell Managed Services opportunities
• Advice clients on Outsourcing and Managed Services
• Help write and manage engagement contracts
• Help define and refine our Managed Services strategy
• Help develop and monitor our MS business plan
• Lead our Service Management Office including developing and running our governance processes
• Report to our executive and other leaders
• Support MS offering development, deal pricing and quality oversight
• Lead MS engagements as required
• Assess market conditions and competitive landscape

Skills and attributes for success

To qualify for the role, you must have

Ideally, you’ll also have

EY is committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

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