Senior Site Reliability Engineer

The IFI Cloud Service includes a wide array of components including web services, application servers, and databases. The Principal Cloud DevOps Engineer will be responsible for deploying and maintaining the IFIaaS applications in Hybrid Cloud environments. Ultimately, the candidate will be responsible for the functional management of all the IFIaaS cloud environments, applications, networks, scoping projects, and the resolution of application and network issues. This role involves maintaining CI / CD pipelines, optimizing cloud and on-prem operations, and participating in a 24x7 on-call rotation to ensure high availability and performance.

Responsibilities

• Design, implement, and support a fully on-premises infrastructure using VMware, NetApp, and modern automation tools to manage a highly distributed microservices environment.
• Expert in immutable infrastructure using IaC tools (e.g., Terraform, Ansible) to automate and manage secure, consistent, and scalable on-prem environments
• Contribute, leading when assigned, the design and deployment of IFIaaS service initiatives
• Ultimately responsible for IFIaaS application reliability, maintenance, and upgrades
• Contribute to service operations center focusing on proactively analyzing data within toolset to ensure uptime and quality of service
• Perform product evaluations and make product recommendations
• Implement system enhancements (software) and automation opportunities to improve performance and reliability of the IFIaaS solution
• Update Build Books, automation and create new templates as required
• Manage activities with complete integrity and in accordance with the organization's policies, systems, practices, and programs
• Provide escalation assistance as required to resolve any technology stack related issues that may arise
• Perform incident analysis and problem resolution
• Perform data analysis to measure quality of service and proper scalability of the system
• Collaborating with network architects to design and implement functional company networks
• working with Networking CoE team to create and implement network security measures
• Coaching and mentoring junior engineering staff
• Conducting regular network performance tests
• Scope Epics, User stories and support with weekly sprint planning
• Dealing with escalated application support issues
• Contribute to the operations support model to support requests and participate in a 24x7 on-call support rotation and off-hours maintenance windows as assigned
• Other duties and project as required

Basic Qualifications

Where You Will Be

This role is fully in-office , requiring five days a week onsite at one of Entrust’s offices in Minneapolis, Ottawa, Colorado, or Dallas , as specified in the job description. Entrust operates with a distributed workforce, and this position is aligned with our in-office product development teams.

Entrust Corporation is an EOE / AA / Veteran / People with Disabilities employer.

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