Customer Success Manager - Core Clouds (Canada)

Customer Success Manager - Core Clouds (Canada)

Remote Type : Office - Flexible

Locations : Canada - Toronto

Time Type : Full time

Posted on : Posted 17 Days Ago

Job Requisition ID : JR252800

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

Role Description

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.

Your Impact

• Single point of customer relationship accountability.
• Responsible for orchestration of all Signature deliverables, experience and renewal.
• Delivery of some Signature engagements including : Success Path, Success Path Review, and Release Readiness.
• Primary focus is on improving Customer Health using Customer Success Score and other indicators to communicate actionable recommendations on Adoption, Engagement, and Technical Health.
• Deep customer intimacy with relevant industry knowledge.
• Executive and decision-maker relationship building.
• Possesses basic knowledge of customer’s tech stack and relevant Salesforce certifications.
• Collaborate with the customer account team in order to help customers achieve their objectives and identify growth opportunities with sales executive.

Preferred Qualifications & Skills

• Minimum of 6 years work experience in one or more of the following : Customer Success, SaaS platform use or project leadership, Technology Consulting, and Technology Solutions Development.
• Strong knowledge of Salesforce product and platform features, capabilities and use cases.
• Salesforce product certifications are strongly desired.
• Able to articulate the importance and value of Governance to Business and IT executives.
• Ability to prioritize, multitask and engage dynamically with customers.
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Ability to explain complex technical concepts in business-friendly terms to customers.
• Ability to analyze customer’s usage data and health indicators to identify opportunities for improvement.

Note : This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.

Our Investment In You :

• World-class enablement and on-demand training.
• Exposure to executive thought leaders with a passion for living our values.
• Clear path to promotion with accelerated leadership development programs.
• Weekly 1 : 1 coaching with your leadership.
• Fast Ramp mentorship program.
• Week-long product bootcamp.
• Sandler Sales Training.

Volunteer Opportunities

Have you heard of our 1 : 1 : 1 model, focused on giving back to the community?

We have a public-facing website that explains our various benefits for :

• Health benefits.
• Financial benefits and perks.
• Time off and leave policies.
• Parental benefits.
• Perks and discounts.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Salesforce welcomes all.

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