Bilingual Collections Specialist

Join to apply for the Bilingual Collections Specialist role at Applied Industrial Technologies - Canada .

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities, and our Shareholders in Achieving Superior Performance ! This is what Applied Canada stands for. Applied is a leading distributor of bearings, power transmission products, engineered fluid power components and systems, and other industrial supplies, serving MRO and OEM customers across Canada with over 50 facilities and 650 Associates. We support industries such as steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation.

We are currently seeking a Bilingual Collections Specialist – Eastern Canada . This full-time position can be remote, hybrid, or based in an office, with preferred locations in the Greater Montreal or Toronto areas.

The Collections Specialist will be responsible for reducing delinquency for assigned accounts through correspondence via email and phone in a fast-paced, goal-oriented environment.

Responsibilities include :

• Monitoring and reviewing accounts daily to prevent late payments and resolve past-due balances.
• Contacting customers to arrange collection of past due accounts.
• Reconciling and resolving customer payment disputes.
• Investigating root causes of non-payment.
• Updating account status and database regularly.
• Maintaining documentation of customer correspondence.
• Communicating collection strategies with management.
• Preparing reports and handling ad hoc duties.
• Meeting department goals and activity metrics.
• Analyzing account information and recommending solutions or process improvements.

Qualifications :

This role requires advanced proficiency in both French and English, especially as clients are outside Québec and / or managers are outside Québec.

We offer competitive compensation, health benefits, paid time off, tuition reimbursement, and community involvement opportunities.

We are an equal opportunity employer and encourage applications from all qualified candidates.

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