Deskside Support Level 2

PeopleToGoFredericton, NB, Canada

11 days ago

Job type

Full-time

Part-time

Quick Apply

Job description

Position : Deskside Support / Help Desk / Field Service Technician

Location : Fredericton, New Brunswick

Type : Full-

e / Part-

e or Per Project

Responsibilities :

Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Handle software installation / support / upgrades
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Provide 2

level Help Desk support

Perform basic LAN and internetworking related activities

Handle bench repairs (depot service) & remedial maintenance

Respond / update / close calls from National Dispatch / Call Management Center

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and / or Abilities Required :

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

Have 3 – 5 years of deskside support experience

Have 3 – 5 years of break-fix experience

Have strong internetworking and troubleshooting skills

Have A+ certification & at least one certification from either Cisco or Microsoft

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Can act in a Team Lead capacity

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

Apply Now

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Deskside Support • Fredericton, NB, Canada

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