Job Description
Posted Thursday, November 13, 2025 at 5 : 00 AM
At East Penn Canada , our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.
We are dedicated to recognizing our employees by offering :
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement
The Account Representative will be responsible for providing service to East Penn Canada’s national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.
Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.
East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management or a related field. This is a great opportunity for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.
Duties & Responsibilities
Conduct regular service calls with national customersDeliver product to customer locations and pick up used and / or warranty claim products for return to East Penn Canada warehouseEnsure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s productsMaintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealershipsReview daily inventory reports & reconcile with actual inventoryRegularly review customer product mixes and recommend orders based on analysis of customer sales trendsLiaise with customer contacts to confirm all orders delivered are accurateEfficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)Provide warranty support for all assigned accounts1-3 years of customer service or account management experienceExperience within the power storage, automotive, or general industrial manufacturing / distribution sectors is a strong assetStrong customer focus with the ability to build and maintain long‑term business relationshipsSolid planning, organizational and time management skillsStrong written and verbal communication skills in French (bilingual French and English is preferred, but not required)Self‑directed, able to work with minimal oversight, and highly results drivenHigh‑school or equivalent, with post‑secondary education considered an assetExperience using a CRM is an asset, with Salesforce experience highly preferredWorking knowledge of MS Office SuiteOther Considerations & Requirements
Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory dailySolid familiarity with Montreal and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s Laval branch locationBackground checks including criminal record, driver's abstracts & employment references will be required for successful applicantsEast Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
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