We are looking to hire a Helpdesk Technician for our client in Toronto to provide on-site Tier 1 technical support. As a Helpdesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.

Responsibilities :

• Provide on-site Tier 1 technical support for PC, Mac, and phones.
• Troubleshoot hardware / software issues for Windows OS, Apple OS X, iOS, Android, and Chrome OS (Chromebooks).
• Collect and deploy monitors, laptops & mobile devices and accessory.
• Imaging / Provisioning Laptops / Workstations (not 100% required) .
• Face-to-face support experience. Working with end users to solve IT problems.
• Utilize Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf for troubleshooting.
• Upgrading broken devices or any damaged devices.
• Workstation Sweeps - Resetting monitors on a weekly basis.
• Ensure workstation monitors are functioning along with peripherals.
• Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
• Maintain Storage room assets and counts.
• Interfacing with users to troubleshoot software issues.
• Printer management and preventative maintenance.
• E-waste.
• Wipe all devices before e-wasting.

Qualifications :

Location : Toronto, Downtown (On-Site)

Pay Rate : Seeking candidate for our client-28 / hr + Benefits (Day 1) + Parking

Schedule : Tuesday - Thursday, 8 am - 4 pm (24-30 hrs / week)

NOTE : Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.

If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our client's team and contribute to the seamless operation of IT systems in a dynamic work environment.