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Associate, Client Services
Associate, Client ServicesCotality • Montreal, Montreal (administrative region), CA
Associate, Client Services

Associate, Client Services

Cotality • Montreal, Montreal (administrative region), CA
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Associate, Client Services role at Cotality

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it is a place where you can collaborate, feel valued, develop skills and directly impact the real‑estate economy.

What We Offer

  • Une culture axée sur le développement personnel où les opinions et les idées sont valorisées.
  • Une voix et une influence significative sur les décisions techniques.
  • Développement professionnel y compris « lunch & learn » régulier en équipe et accès aux formations sur LinkedIn Learning.
  • Activités sociales : dîner avec collègues, barbecues, 5 à 7, etc.
  • Horaire 9‑5 ou 10‑6, conciliation travail‑famille, travail hybride.
  • Cinq (5) journées personnelles / maladies.
  • Régime d’assurance collective avantageux (avec un PAE).
  • Régime de retraite : REER collectif avec contribution patronale.
  • Des équipements et des outils à la pointe de la technologie.
  • A culture focused on personal development where opinions and ideas are valued.
  • Social activities : lunch with colleagues, barbecues, Happy Hours, etc.
  • Hybrid work, work‑life balance, 9‑5 or 10‑6 work shift.
  • Equipment and tools at the cutting edge of technology.

Job Responsibilities

  • Provide professional assistance to our customers by telephone and email.
  • Resolve any level 1 technical problems related to the software.
  • Offer outstanding customer service.
  • Provide information on our products and services, including promotions and billing.
  • Provide suggestions on how users can best benefit from our products.
  • Carry out tests on our products to ensure effective troubleshooting of potential issues.
  • Ensure that mobile synchronization systems configurations are done with our clients.
  • Support our development team by testing new features and bug fixes.
  • Qualifications

  • 2 ans et plus d’expérience en service à la clientèle, soutien technique et applicatif.
  • Connaissances des systèmes de Microsoft® Windows® environnement PC, courriels ...etc.
  • Excellente aptitude de communication en FRANÇAIS et en ANGLAIS, à la fois verbale et écrite.
  • Facilité et rapidité d’apprentissage.
  • Capacité à gérer son stress dans un environnement dynamique.
  • Posséder d’excellentes qualités relationnelles.
  • Must‑Haves

  • Computer support training / diploma OR 2+ years of experience in customer service, technical support and applications.
  • Knowledge of computer systems (Windows and Mac) as well as mobile systems (iOS and Android).
  • Excellent communication skills in French and English, both verbally and in writing.
  • Ability to learn quickly and easily.
  • Ability to manage stress in a dynamic environment.
  • Excellent interpersonal skills.
  • Benefits Highlights

  • Time off : Generous vacation accrual and 11 paid holidays, plus well‑being and volunteer time off.
  • Family Support : Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health : Extended Healthcare and Dental plan with mental health and wellness support offerings.
  • Retirement : Registered Retirement Savings Plan (RRSP) with company match.
  • Financial Perks : $500 annual well‑being stipend.
  • Extras : Recognition Rewards, Referral bonuses, exclusive discounts and more.
  • Diversity Commitment

    Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

    Equal Opportunity Employer Statement

    Cotality is an Equal Opportunity employer committed to attracting and retaining the best‑qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug‑Free Workplace.

    Please apply on our website for consideration.

    #J-18808-Ljbffr

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    Client Service Associate • Montreal, Montreal (administrative region), CA

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