Dealer Relationship Manager, TDAF (Laval and North Shore Territory)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Under the direction of a Director of Business Banking the Dealer Relationship Manager (DRM) is a professional sales consultant responsible for establishing and maintaining productive long term relationships with TDAFs dealer partners while focusing on business development in an assigned territory. The DRM will achieve targeted volume production through a disciplined sales approach to managing an assigned territory and by providing outstanding levels of service to TDAFs dealer customers. The incumbent performs all duties within established Marketing Policies & Procedures.

• Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory (Retail & Wholesale).
• Use market intelligence and TDAF forecasting metrics to assist in establishing target volumes and corresponding marketing plans that meet or exceed the required growth for the assigned territory.
• Gather and maintain in TDAFs CRM intimate market intelligence for each dealer with regards to primary contacts sales volumes competitive preferences and other pertinent relationship data.
• Monitor and increase TDAFs registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in CRM and using targeted sales techniques.
• Monitor and increase TDAFs submitting and funding dealer penetration in the assigned region through focused service on targeted accounts.
• Enhance the depth of relationships within the dealership by maintaining regular contact with multiple key contact points within the dealership.
• Develop and maintain positive relationships with TDAF Alliance partners through regular telephone email and in-person meetings.
• Consult with TDAFs dealer customers to understand their specific needs and objectives regarding their approach and understanding of the special finance market;
• Maintain a high level of industry knowledge with a specific expertise in special finance and its applications within the dealership to provide consultative service to our dealer partners.
• Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
• Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TDAF.

Job Requirements

• Territory of Laval and North Shore
• Employ effective territory management practices to maximize opportunities and minimize risk within the assigned region.
• On the road at least 80% of the time. An average of 4-5 dealer visits per business day are maintained by using an efficient cost effective and flexible territory schedule that is housed in CRM.
• Uphold TDAFs service proposition by ensuring adequate preparation is completed prior to dealer calls ensuring value is presented within each visit.
• Effectively utilize various visit types within the dealership to deploy TDAF product throughout each dealer account.
• Use market intelligence and field inspections to manage TDAFs risk within the dealer network.
• Use market penetration information as well as activity data to adjust territory scheduling and frequency of dealer visits based on service needs and opportunities.
• Coordinate the field territory schedule with the ISRs internal contact cycle for non-prime business.
• Help prepare validate and finalize new dealer sign up information
• Monitor dealer performance on a monthly basis.
• Continued dealer training on various industry topics
• Offer our dealer population an exceptional and unique service.

Additional Information

• Maintain ongoing dialogue and open communication with internal TDAF departments and external dealer contacts to ensure superior service to all dealer accounts.
• Communicate product and service changes promotions and other TDAF information to dealer network in a timely and effective manner.
• Fully bilingual (French/English)
• Effectively communicate TDAF competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.
• Develop and maintain strong knowledge of TDAF Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers.
• Carry out campaign assignments as outlined by department management.
• Liaise with the credit department and funding departments to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
• Provide leadership to and work jointly with the Internal Sales Representative for the assigned territory to enhance the service level provided and more effectively market to dealer partners;
• Effectively communicate market intelligence regarding dealer network competition economic considerations TDAF positioning and other pertinent data to the department management.
• Develop a close and positive working relationship with the Credit and Funding teams to enhance the combined service offering to dealer customers and assist in credit decisioning and funding processes;
• Stay abreast of changes in the retail landscape and communicate trends and opportunities to dealer partners.
• Provide feedback in scheduled department conference calls and meetings.
• Complete assigned reports for department managers.
• Network within the Industry to obtain market information and help deploy TDAF product and services.
• Grow TDAFs wholesale footprint through acquisition of floorplan accounts & maintenance of existing floor plan relationships
• Post-Secondary Education (University Degree College Diploma or equivalent) or equivalent experience in Finance Sales or Business Development.
• Experience in consumer finance and business development
• Knowledge and or relationships in the Auto Industry will be considered an asset
• Excellent interpersonal verbal and written communication skills
• Strong achievement motivation and demonstrated ability to meet sales targets.
• Proficiency with Microsoft Office: Word Excel and PowerPoint.
• Willingness to travel with valid drivers license and reliable vehicle.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):