Overview
Role Overview :
We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.
Responsibilities
- Provide remote support for laptops, desktops, tablets, and iPads running Windows 10 / 11.
- Troubleshoot hardware and software issues, including basic component-level diagnostics.
- Support POS systems used in Nespresso Boutiques across Canada.
- Perform daily visual checks of meeting room equipment and restart devices as needed.
- Image laptops, desktops, and tablets using Windows 11 imaging tools.
- Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
- Use SCCM for basic device management and software deployment.
- Monitor devices using the Meraki Dashboard (L1 level).
- Participate in an on-call rotation (5 hours / day) in addition to regular 8-hour shifts.
- Collaborate with internal IT teams and escalate issues when necessary.
Qualifications
8+ years of experience in IT support or field engineering roles.Proficiency in Windows 10 / 11 OS and hardware troubleshooting.Experience with device imaging and deployment processes.Basic knowledge of SCCM and Meraki Dashboard.Familiarity with POS systems and retail IT environments is a plus.Strong communication and interpersonal skills.Fluent in both English and French (spoken and written).Ability to work independently and manage time effectively in a remote support setting.Senioriy level
Mid-Senior levelEmployment type
ContractJob function
Information Technology, Finance, and ManufacturingIndustries
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