Field Engineer

Overview

Role Overview :

We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.

Responsibilities

• Provide remote support for laptops, desktops, tablets, and iPads running Windows 10 / 11.
• Troubleshoot hardware and software issues, including basic component-level diagnostics.
• Support POS systems used in Nespresso Boutiques across Canada.
• Perform daily visual checks of meeting room equipment and restart devices as needed.
• Image laptops, desktops, and tablets using Windows 11 imaging tools.
• Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
• Use SCCM for basic device management and software deployment.
• Monitor devices using the Meraki Dashboard (L1 level).
• Participate in an on-call rotation (5 hours / day) in addition to regular 8-hour shifts.
• Collaborate with internal IT teams and escalate issues when necessary.

Qualifications

Senioriy level

Employment type

Job function

Industries

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