Manager, FX & MM Investigations (18-Month Fixed Term Contract)

Manager, FX & MM Investigations (18-Month Fixed Term Contract)

PLEASE NOTE THAT THIS IS AN 18-MONTH FIXED TERM CONTRACT POSITION

What is the opportunity?

The Manager, FX & MM Investigations will be responsible for strategic leadership, comprehensive team management, and risk oversight in the capacity of a Manager. This incumbent serves as the escalation point and strategic resource to the Foreign Exchange (FX) and Money Markets (MM) Investigations function, ensuring optimal resolution of complex investigations, proactive loss prevention, enterprise risk mitigation, and continuous process optimization. Provides strategic guidance, leadership development, and operational excellence to multiple teams and stakeholders.

What will you do?

• Apply solid knowledge and good judgement in investigation and resolution of fails and compensations in Nostro accounts related to FX and Money Market transactions.
• Manage and monitor daily case distribution, verifications, case closing queues as required.
• As subject matter expert of the FX and MM investigations team, manage complex cases and provide assistance and guidance to team members under prescribed guidelines, ensuring department goals are met by the team.
• Effectively communicate with internal and external stakeholders in the handling and resolution of inquiries and discrepancies and deliver high quality, timely services.
• Identify, mitigate and elevate queries that represent a potential loss to the bank. Ensure that senior leadership is kept informed of potential risks / losses.
• Identify process improvements, streamlining opportunities and reporting to management timely.
• Support policy and procedure documents creation, maintenance and updating.
• Responsible for reports generation and distribution on daily / weekly / monthly / quarterly basis.
• Demonstrates flexibility to lead project work outside of the general investigation process as required.

What you need to succeed?

What’s in it for you?

Job Skills

Adaptability, Capital Markets, Communication, Continuous Process, Customer Service, Customer Service Management, Decision Making, International Payments, Interpersonal Relationship Management, Investment Performance Measurement, Leadership, Leadership Training and Development, Money Markets, Operational Delivery, Problem Solving, Process Improvements, Process Optimization, Professional Presentation, Risk Management, Team Management, Time Management, Treasury Management.

Additional Job Details

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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