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Technical Support Specialist (Level 2)

Technical Support Specialist (Level 2)

Stella-JonesGreater Montreal Metropolitan Area, Canada
11 days ago
Job type
  • Full-time
Job description

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX : SJ).

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

SUMMARY OF FUNCTIONS

The incumbent of this position ensures the proper functioning of the computer equipment for the entire company. The person is also responsible for managing the inventory and procuring all computer equipment for the IT service.

Responsibilities

Users' support :

  • Provide support to users and solve their technical problems.
  • Investigate problems, identify source, test possible solutions, and apply correction / change.
  • Provide guidance and training to users to maximize their use of computer systems, networks and other applications
  • Keep all requests and incidents up to date in a case management tool
  • Act as a resource person
  • Maintain the confidentiality of information disclosed during a routine technical support request

Infrastructure maintenance :

  • Install, configure and maintain the company's computer equipment (workstation, telephone, modification of user accounts, updating of computers, file servers, network cables, etc.);
  • Support corporate networks (firewall, VPN, WIFI, LAN / WAN)
  • Install and upgrade computer stations, software, network printers and other peripherals
  • Manage IT department inventories and purchases

    • OTHER FUNCTIONS / POINTS

  • Perform any other job-related tasks as assigned
  • The move to other factories, sometimes far away, is expected.
  • Work schedules can vary depending on critical support issues, projects, etc.

    • QUALIFICATIONS

  • Diploma of Collegial Studies - DEC or Attestation of Collegial Studies – AEC in a related discipline
  • Valid driver's license
  • CCNA / IT Certification, an asset
  • Minimum five (5) years of relevant experience
  • Fluency in French and English, spoken and written (intermediate to advanced English)
  • Excellent interpersonal communication
  • Ability to provide quality customer service
  • Problem solving and priority management
  • Have a good ability to adapt and be able to work under pressure under tight deadlines
  • Advanced knowledge of Microsoft operating systems (PC and server)

    • As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including :

  • Extended health and dental coverage
  • Life insurance and accidental death & dismemberment (AD&D)
  • Short-Term and Long-Term disability coverage
  • Competitive compensation
  • Annual Profit Share Program
  • Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
  • Company Share Purchase Program with 10% Company contribution match
  • Career advancement opportunities

    • Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.